2 Replies Latest reply on Oct 12, 2011 9:43 PM by Sascha Selent

    Flash CS 5.5 install errors

    lee534635

      Hi,

       

      I have tried 3 times now to install the new CS Web Premium suite (mainly after Flash 5.5), I tried on top of my current CS 5 setup Win7 Pro (64bit) but got errors and flash 5.5 just crashed. then completly wipped my computer and try fresh, still errors. Is there a know thing here, I called phone support but they said because I installed the trial they won't help me (and pointed me here), I already have a full paid version of CS 5 suite and wanted to test the trail before I buy. Alot of my googling on this issue looks around people installing as non English-North American (I am on international). any ideas on how I can get these working, I really don't want to re-install everything again. All I am bothered about is getting the new Flash for air dev

       

      Thanks

       

      Lee

      ------------------------------------------------------------------------------------------ ---------------------------------------------

       

      Exit Code: 6

       

       

      -------------------------------------- Summary --------------------------------------

       

       

      - 0 fatal error(s), 15 error(s), 24 warning(s)

       

       

       

       

       

      WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it.

       

       

      WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it.

       

       

      ERROR: DS013: Verifying payload integrity : Failed with code 1

       

       

      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {0061DED1-0204-44C5-B6E0-FAD6AA00E320} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {16F3EB4D-E930-4A10-BAC5-404ACA01E236} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64 6.4.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {24E4F3C7-3AA8-4257-89DF-82AD2E37846C} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {F6FAFFC8-287A-4548-90BF-8EE5D2D4826F} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All 6.4.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {0061DED1-0204-44C5-B6E0-FAD6AA00E320} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {16F3EB4D-E930-4A10-BAC5-404ACA01E236} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64 6.4.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {24E4F3C7-3AA8-4257-89DF-82AD2E37846C} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.

       

       

      WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {F6FAFFC8-287A-4548-90BF-8EE5D2D4826F} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All 6.4.0.0 will be uninstalled now.

       

       

      ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------

       

       

      WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.CE7D4EP-1019rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Web Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)

       

       

      ----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------

       

       

      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp602418582" Error 5 Access is denied.(Seq 7)

       

       

      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 7)

       

       

      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp602318582" Error 5 Access is denied.(Seq 6)

       

       

      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 6)

       

       

      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp602218582" Error 5 Access is denied.(Seq 5)

       

       

      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 5)

       

       

      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp602118579" Error 5 Access is denied.(Seq 2)

       

       

      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 2)

       

       

      ----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)

       

       

      ----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)

       

       

      ----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)

       

       

      ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)

       

       

      ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp4831023788" Error 5 Access is denied.(Seq 74)

       

       

      ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)

       

       

      ----------- Payload: {5BDE0A1B-35BF-4224-A54F-73786EECDFC1} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_GBLanguagePack 11.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_GBLanguagePack\OEM(Seq 74)

       

       

      ----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------

       

       

      ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Lee\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi

       

       

      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

       

      MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Lee\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi

       

       

      ----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------

       

       

      WARNING: DF012: File/Folder does not exist at C:\New folder\Adobe Creative Suite 5.5 Web Premium\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)

       

       

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       

       

      ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed

       

       

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        • 1. Re: Flash CS 5.5 install errors
          grabe ba Level 1

          Hi

          are you using a cd or downloaded installer?

           

          Try the FF:

           

          1. Delete all the files in the installer folder

          c:\program files (x86)\common files\adobe\installer

           

          2.uninstall flash player plugin and activeX

           

          3.open a elevated command prompmt

            1.start

            2.type CMD on the search feild

            3.right click on the CMD icon then run as administrator

           

          4.if you have command prompt open, type the ff: then press enter after each line

             1.msiexec /unreg

             2.msiexec /regserver

           

          5.reinstall flash cs5.5

           

          if ever it fails, try creating a new user account w/ administrator rights on the computer and log in to it.  Then before reinstalling, delete the log files by following step # 1.

           

          Reinstall the product again

           

          keep me updated about any errors you receive

           

          Hope that works

          Francis

          • 2. Re: Flash CS 5.5 install errors
            Sascha Selent

            Hi Francis.

             

            I had the same problem with the Master Collection 5.5 on DVD - your tip was the solution for me!

             

            Thank you very much.

             

            But what is the underlying problem? Seems that some of the CS 5.5 Installer Packages wheren´t compatible with the Windows Installer?

             

            Will I get problems with future installations because of msiexec /unreg and msiexec /regserver?

             

            Thanks again and kind regards.

             

            Sascha