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1. Re: locked out of my CS5.5 project
evie_harris May 11, 2011 4:00 PM (in response to evie_harris)I had been updating the above message, but those updates disappeared. The frustrating timeline of today so far:
1. My sequence wouldn't open -- no presets error
2. I notice that when I create NEW sequences, the DSLR presets are no longer offered.
3. I uninstall and reinstall, same issue. Does it suddenly think I'm not a paid customer and has therefore busted me back down to some trial version?
4. I call customer support. The technician in India suggests I uninstall the old demo version of CS5. Then he says "give me your number so I can call back if we are disconnected." I begin to give him my number. He hangs up before I finish. I guess the "give me your number" ruse was so I wouldn't guess he hung up on me?
5. I uninstall the CS5 trial version
6. Now CS5.5 won't open at all -- it says it can't authorize my copy because I'm not connected to the internet (I am, and it is not blocked.) Argh.
7. Uninstall, reinstall. Now it works.
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2. Re: locked out of my CS5.5 project
Todd_Kopriva May 11, 2011 7:19 PM (in response to evie_harris)> Now it works.
Does this mean that you don't need any further assistance?
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3. Re: locked out of my CS5.5 project
Bill Gehrke May 11, 2011 8:01 PM (in response to evie_harris)In the future if you uninstall run Adobe's cleanup script at least once before you try a reinstall.



