7 Replies Latest reply on May 18, 2011 10:57 AM by rmack350

    Cannot start extension manager in Win7-64

    rmack350 Level 1

      I'd like to install an extension to fireworks but the extension manage fails to load. I've tried from several applications, from the start menu, and I've hunted down the executable and tried to start it from there. I've tried running it as an administrator. I've tried rebooting.

       

      When starting it from the start menu or directly from the EXE, nothing happens on screen but I can see that the app in task manager. WHen starting from Fireworks I sometimes (maybe always?) get an extension manager screen but it freezes.

       

      Here's the output of ExtensionManage.log:

       

      [ INFO] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\startupcmdlinepa rser.cpp,70) -StartCmdLineParser::m_CmdLine is:
      [ INFO] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\startupcmdlinepa rser.cpp,71) --specifier exman-2.0 -nostartupscreen "Adobe Extension Manager CS4.exe" -EMBT -locale LANG=en_US -locate product="Fireworks CS4" -CurrDir="C:\Program Files (x86)\Adobe\Adobe Extension Manager CS4"
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,830) -OWL environment initializd OK
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,833) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS4
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,875) -Create SWF window OK
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,894) -C:\Program Files (x86)\Adobe\Adobe Extension Manager CS4\ExMan.swf
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,907) -Load Flash OK
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\owlmain.cpp,204) -AIR is ready for waiting the invocation from C++ side
      [TRACE] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\win\commandexecutormfc.c pp,16) -MESSAGE
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\getsupportedloca llist.cpp,57) -Sending Get Locale list request to AIR
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,325) --------------------Request (C++ side To AIR part ) Start--------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,328) -Method Name: airGetLocaleList
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) --1
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,346) --------------------Request (C++ side To AIR part ) End---------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,80) ------------------AIR request To C++ Start-----------------------------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,83) -Receive the request from AIR, Request name is externalCallBack
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) --1
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) -0
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) -en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_B R,ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,102) -----------------AIR request To C++ End--------------------------------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,125) -RequestId is-1. It is a request used to unlock OK/Cancel
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\getsupportedloca llist.cpp,82) -Get Locale list completed
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,169) -Sending Locale contents to AIR
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,325) --------------------Request (C++ side To AIR part ) Start--------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,328) -Method Name: airParseLocale
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) --2
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) --specifier exman-2.0 -nostartupscreen "Adobe Extension Manager CS4.exe" -EMBT -locale LANG=en_US -locate product="Fireworks CS4" -CurrDir="C:\Program Files (x86)\Adobe\Adobe Extension Manager CS4"
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) -1
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) -0
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,346) --------------------Request (C++ side To AIR part ) End---------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,80) ------------------AIR request To C++ Start-----------------------------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,83) -Receive the request from AIR, Request name is externalCallBack
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) --2
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) -0
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,99) -en_US
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,102) -----------------AIR request To C++ End--------------------------------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,125) -RequestId is-2. It is a request used to unlock OK/Cancel
      [DEBUG] Fri May 13 17:50:09 2011 (..\MMFC\Source\MacrOS.cpp,755) -The input string is
      [DEBUG] Fri May 13 17:50:09 2011 (..\MMFC\Source\MacrOS.cpp,756) -en_US
      [DEBUG] Fri May 13 17:50:09 2011 (..\MMFC\Source\MacrOS.cpp,760) -The current string is
      [DEBUG] Fri May 13 17:50:09 2011 (..\MMFC\Source\MacrOS.cpp,761) -en_US
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,325) --------------------Request (C++ side To AIR part ) Start--------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,328) -Method Name: airSetLocale
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) --3
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) -en_US
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,346) --------------------Request (C++ side To AIR part ) End---------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\extensions\products\macrcommonpr oduct.cpp,73) -Application path is C:\Program Files (x86)\Adobe\Adobe Bridge CS4
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\extensions\mactproductinfofrombr idge.cpp,74) ----Begin to read xman configuration data file---
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\extensions\mactproductinfofrombr idge.cpp,75) -The present xman data file is:
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\extensions\mactproductinfofrombr idge.cpp,76) -C:\Program Files (x86)\Adobe\Adobe Bridge CS4\Configuration\XManConfig.xml
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\extensions\mactproductinfofrombr idge.cpp,85) ----End to read  xman configuration data file---
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\macrgetxml_impl. cpp,65) -Sending XML contents to AIR
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,325) --------------------Request (C++ side To AIR part ) Start--------------------------
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,328) -Method Name: airParseXML
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) --4
      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,343) -<?xml version="1.0" encoding="UTF-8"?>

       

      <Configuration>

       

          <VariableForExMan>

       

              <Data key="DisplayName">Bridge CS4</Data>

       

              <Data key="ProductName">Bridge</Data>

       

          <Data key="FamilyName">Bridge</Data>

       

              <Data key="ProductVersion">3.0</Data>

       

              <Data key="IconPath">Configuration/Icon.png</Data>

       

          <Data key="UserExtensionFolder">$UserDataFolder/Adobe/Bridge CS4/Configuration/Extensions</Data>

       

       

       

              <Data key="$bridgeappfolder">$installfolder</Data>

       

              <Data key="$pluginsfolder">$bridgeappfolder/Plug-Ins</Data>

       

              <Data key="$presetsfolder">$bridgeappfolder/Presets</Data>

       

          <Data key="$bridge">$UserDataFolder/Adobe/Bridge CS4/Configuration</Data>

       

          <Data key="$startupscripts">$adobecommon/Startup Scripts CS4</Data>

       

          <Data key="$bridgestartupscripts">$startupscripts/Adobe Bridge</Data>

       

          <Data key="$extensions">$adobecommon/Bridge CS4 Extensions</Data>

       

          <Data key="$workspaces">$UserDataFolder/Adobe/Bridge CS4/Workspaces</Data>

       

          <Data key="$extensionworkspaces">$extensions/Workspaces</Data>

       

          <Data key="$userscripts">$UserDataFolder/Adobe/Bridge CS4/Startup Scripts</Data> 

       

          </VariableForExMan>

       

      </Configuration>

       


      [DEBUG] Fri May 13 17:50:09 2011 (e:\extensionmanager_2.0_win\20080731.r.274\trelo\source\manager\control\owlfrontcontroll er.cpp,346) --------------------Request (C++ side To AIR part ) End---------------------------

        • 1. Re: Cannot start extension manager in Win7-64
          Xiaoyi Tong Adobe Employee

          Are there any other log files like "logx.log" in the same folder as "ExtensionManage.log"? Can you paste the contents of latest two( if there are more than one logx.log there )  or one of them? It is helpful to know what happened.

          BTW, have you ever launched extension manager cs4 successfully? Does unstalling/reinstalling works for this issue? Thanks.

          • 2. Re: Cannot start extension manager in Win7-64
            rmack350 Level 1

            Thanks Xiaoyi,

             

            Yes, there are other logx.log files. I generated a new one this morning by

            trying to run the extension manager as administrator as son as the system

            booted. Still no joy with that, unfortunately.

             

            I have never launched Extension Manager successfully on this machine, but I was

            able to do it at home on another win7-64 machine, but running CS5. In that case

            the very first attempt I made was "as administrator". Success. Here on this

            machine the first launch was just a normal launch. (And the suite here at work

            is CS4, not CS5).

             

            I'm not planning on doing an uninstall/reinstall here at work if I can help it.

            The Extension Manager can't be uninstalled on it's own so I assume I'd have to

            remove the whole suite. I have work to do so no time for that. I will have to

            live without extensions if that's the case. My main goal was to install an

            extension to copy guides from one page to the next in Fireworks.

             

            Rob

            • 3. Re: Cannot start extension manager in Win7-64
              rmack350 Level 1

              Forgot the text of this morning's logX file. Here it is:

               

               

              5/16/2011 08:49:18.039

              com.adobe.exman.controller.PassiveGatewayPrepCommand execute(),

              PassiveGatewayPrepCommand is executed.

              5/16/2011 08:49:18.075

              com.adobe.exman.controller.gateway.PassiveExternalGateway registerAirInterfaces

              5/16/2011 08:49:18.076

              com.adobe.exman.controller.gateway.PassiveExternalGateway sendCallBackReady(),

              available==true

              5/16/2011 08:49:18.078 com.adobe.exman.controller.ModelPrepCommand

              ModelPrepCommand command finished.

              5/16/2011 08:49:18.081 com.adobe.exman.model.ExManConfigurationProxy

              ExManConfigurationProxy(), zstringPath is: C:\Program Files (x86)\Adobe\Adobe

              Extension Manager CS4\ZStringResources

              5/16/2011 08:49:18.129 com.adobe.exman.model.ExManConfigurationProxy

              initLocaleList(), the locale list is:

              en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR, ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

               

              5/16/2011 08:49:18.270 com.adobe.exman.view.ExManApp ExManApp(), instance

              is constructed.

              5/16/2011 08:49:18.272 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.288 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.288 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.288 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.289 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.289 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.290 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.290 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.435

              com.adobe.exman.controller.gateway.PassiveExternalGateway

              handleAirGetLocaleList(), sessionId== -1

              5/16/2011 08:49:18.435

              com.adobe.exman.controller.passivecommand.GetLocaleListCommand execute(),

              sessionId= -1

              5/16/2011 08:49:18.435

              com.adobe.exman.controller.passivecommand.GetLocaleListCommand execute(), the

              locale list is:

              en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR, ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

               

              5/16/2011 08:49:18.436

              com.adobe.exman.controller.passivecommand.RespondPassiveExternalGatewayCommand

              execute(), parameter: sessionId to respond: -1parameters to respond:

              en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb_NO,nl_NL,pl_PL,pt_BR, ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

               

              5/16/2011 08:49:18.436

              com.adobe.exman.controller.gateway.PassiveExternalGateway

              giveResponseToExternal(), the args to external interface is:

              externalCallBack,-1,0,en_US,da_DK,de_DE,cs_CZ,es_ES,fi_FI,fr_FR,hu_HU,it_IT,ja_JP,ko_KR,nb _NO,nl_NL,pl_PL,pt_BR,ro_RO,ru_RU,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

               

              5/16/2011 08:49:18.496 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.496 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.496 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.497 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.497 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.497 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.498 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=null event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.498 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Enabled event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.498 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Version event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.499 com.adobe.exman.ExManGUI onResourceLoaded(),

              event=[Event type="resourcesLoaded" bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.570

              com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirSetLocale(),

              sessionId=-2args=en_US

              5/16/2011 08:49:18.570 com.adobe.exman.model.ExManConfigurationProxy

              defaultOSLocale(), set to: en_US

              5/16/2011 08:49:18.571 com.adobe.exman.view.ExManApp

              handleNotification(), got notification: SET_LOCAL

              notification body: en_US

              5/16/2011 08:49:18.571 com.adobe.exman.view.ExManApp

              handleNotification(), locale= en_US

              5/16/2011 08:49:18.572 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.572 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.572 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.573 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.573 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.573 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.574 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=null event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.574 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Enabled event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.574 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Version event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.732 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.733 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=null

              5/16/2011 08:49:18.733 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.733 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.734 com.adobe.exman.ExManGUI onColumnAssociateChange()

              5/16/2011 08:49:18.734 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Enabled

              5/16/2011 08:49:18.734 com.adobe.exman.view.widget.ExManDataGridColumn

              adjustColumnWidth()

              5/16/2011 08:49:18.735 com.adobe.exman.ExManGUI

              onColumnAssociateChange(), extensionColumn.width set to: 186, authorColumn.width

              set to: 143

              5/16/2011 08:49:18.736 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.736 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.736 com.adobe.exman.ExManGUI onColumnAssociateChange()

              5/16/2011 08:49:18.737 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.737 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.737 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.get key(), _key=ExMan.Version

              5/16/2011 08:49:18.737 com.adobe.exman.view.widget.ExManDataGridColumn

              adjustColumnWidth()

              5/16/2011 08:49:18.738 com.adobe.exman.view.widget.ExManDataGridColumn

              adjustColumnWidth(), width of column set to: 70

              5/16/2011 08:49:18.738 com.adobe.exman.ExManGUI

              onColumnAssociateChange(), extensionColumn.width set to: 192, authorColumn.width

              set to: 131

              5/16/2011 08:49:18.739 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=null event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.739 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Enabled event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.740 com.adobe.exman.view.widget.BindableZStringLabel

              BindableZStringLabel.onRMChange(), _key=ExMan.Version event=[Event type="change"

              bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:18.740 com.adobe.exman.ExManGUI onResourceLoaded(),

              event=[Event type="resourcesLoaded" bubbles=false cancelable=false eventPhase=2]

              5/16/2011 08:49:20.429

              com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirParseXML(),

              sessionId==-3got xml String to parse:

               

               

               

              5/16/2011 08:49:20.430 com.adobe.exman.controller.ParseXMLCommand

              execute(), ParseXMLCommand is executed.

              • 4. Re: Cannot start extension manager in Win7-64
                Carl Sun Level 4

                I guess you logon to domain at work. Is it true? Could you please try to run Extension Manager as local administrator user? You don't have to logon to local machine, still logon to domain instead. Make sure you have a local administrator account. Press Shift key down, right click "Extension Manager CS4.exe", select "Run as different user" from context menu, input your local account (format is: <YourComputerName>\<LocalAdministratorUserName>) and password, click OK.

                • 5. Re: Cannot start extension manager in Win7-64
                  rmack350 Level 1

                  Thanks Carl, but there's no domain login. We're a very small company. Under ten people.

                   

                  I gather that you think this is a permissions issue?

                  --

                  Sent from my Android phone with K-9 Mail. Please excuse my brevity.

                  • 6. Re: Cannot start extension manager in Win7-64
                    Carl Sun Level 4

                    It seems that something is wrong when XManConfig.xml of Bridge CS4 is being parsed. Since you only want to install extensions for Fireworks currently, you can make Extension Manager only integrate Fireworks, while exclude all other CS4 applications, so as to minimize possibility of failure. All CS4 applications which Extension Manager supports have a XML file called XManConfig.xml, whose location is installation directory or configuration sub-directory. You can rename this file of other CS4 applications. Extension Manager will not integrate application if it can't find this file.

                    • 7. Re: Cannot start extension manager in Win7-64
                      rmack350 Level 1

                      Well, I've tried a couple of combinations. In between each combination I go to task manager to kill the Extension Manager process because that's the only way I can kill it.

                       

                      I've renamed all of the XManConfig.xml files to XManConfig.xml.bak except for the one in the Fireworks/Configuration folder, and themn I've opened Fireworks and tried to start the extension manager. On first attempt nothing seems to happen. If I try again I get an Extension Manager window but it's dead. Nothing in the window works.

                       

                      I've also tried renaming *all* the XManConfig.xml files and then trying to open the manager from within Fireworks. Same results.

                       

                      I've tried leaving the root XManConfig.xml in the Adobe folder untouched in addition to the Fireworks version. Same results.

                       

                      I've tried isolating the XManConfig.xml for another application (Dreamweaver). Same behavior. It takes two attempts to load an extension manager window, and then it's dead.

                       

                      I've loaded two logn.log files into a program called DiffMerge for comparison. The first log had all the XML files disabled and the second had the Fireworks XML file enabled. Everything is the same until the end of the logs. Here's what's different in the second file:

                       

                      "

                      5/18/2011 10:44:24.487 [INFO] com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirParseXML(), sessionId==-3got xml String to parse: <Configuration>
                       
                        <VariableForExMan>
                         
                          <Data key="$userextensionfolder">$installfolder/Configuration/Extensions</Data>
                         
                          <Data key="$fireworks">$installfolder</Data>
                         
                        </VariableForExMan>
                       
                      </Configuration>

                       

                       

                      5/18/2011 10:44:24.488 [INFO] com.adobe.exman.controller.ParseXMLCommand execute(), ParseXMLCommand is executed.
                      "

                       

                      Here's what's different in the first logn.log file:

                      "

                      5/18/2011 10:40:48.159 [INFO] com.adobe.exman.controller.gateway.PassiveExternalGateway handleAirNotifyReady(), sessionId=-3
                      5/18/2011 10:40:48.159 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----
                      5/18/2011 10:40:48.160 [INFO] com.adobe.exman.controller.gateway.ExternalGateway ExternalGateway()
                      5/18/2011 10:40:48.160 [INFO] com.adobe.exman.controller.gateway.ExternalGateway resetExternalInterface()
                      5/18/2011 10:40:48.160 [INFO] com.adobe.exman.controller.gateway.ExternalGateway resetExternalInterface(), airCallBack added.
                      5/18/2011 10:40:48.161 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----
                      5/18/2011 10:40:48.161 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----1----
                      5/18/2011 10:40:48.161 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----1----
                      5/18/2011 10:40:48.161 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----1----2----
                      5/18/2011 10:40:48.161 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----1----2----
                      5/18/2011 10:40:48.162 [INFO] com.adobe.exman.controller.gateway.ExternalGateway getExManConfigPath(), the params to OWL: sessionid=1
                      5/18/2011 10:40:48.162 [INFO] com.adobe.exman.controller.gateway.ExternalGateway getSupportedProducts(), the params to OWL: sessionid=2
                      5/18/2011 10:40:48.164 [INFO] com.adobe.exman.controller.gateway.ExternalGateway handleResponse(), parameters of handleResponse:
                      sessionId= 1
                      responseType= 0
                      responseBody=C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager2\Configuration\Extensions\,2.0.274,C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager\Configuration\Extensions\
                      5/18/2011 10:40:48.164 [INFO] com.adobe.exman.controller.gateway.ExternalGateway responsebody 0 :C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager2\Configuration\Extensions\
                      5/18/2011 10:40:48.164 [INFO] com.adobe.exman.controller.gateway.ExternalGateway responsebody 1 :2.0.274
                      5/18/2011 10:40:48.164 [INFO] com.adobe.exman.controller.gateway.ExternalGateway responsebody 2 :C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager\Configuration\Extensions\
                      5/18/2011 10:40:48.165 [INFO] com.adobe.exman.controller.session.backend.BackendSession com.adobe.exman.controller.session.backend::GetExManConfigPathSession got parameters in handleResponse:
                      responseType= 0
                      5/18/2011 10:40:48.165 [INFO] com.adobe.exman.controller.session.backend.BackendSession responsebody 0 :C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager2\Configuration\Extensions\
                      5/18/2011 10:40:48.165 [INFO] com.adobe.exman.controller.session.backend.BackendSession responsebody 1 :2.0.274
                      5/18/2011 10:40:48.165 [INFO] com.adobe.exman.controller.session.backend.BackendSession responsebody 2 :C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager\Configuration\Extensions\
                      5/18/2011 10:40:48.166 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy totalExtDir(), the _totalExtDir is set to: C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager2\Configuration\Extensions\
                      5/18/2011 10:40:48.166 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy the extension manager's version is set to: 2.0.274
                      5/18/2011 10:40:48.166 [INFO] com.adobe.exman.model.ProductExtensionManagerProxy the extension manager 1.8's extension path is set to: C:\Users\Rob\AppData\Roaming\Adobe\Extension Manager\Configuration\Extensions\
                      5/18/2011 10:40:48.166 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----2----
                      5/18/2011 10:40:48.167 [INFO] com.adobe.exman.controller.gateway.ExternalGateway handleResponse(), parameters of handleResponse:
                      sessionId= 2
                      responseType= 0
                      responseBody=
                      5/18/2011 10:40:48.167 [INFO] com.adobe.exman.controller.session.backend.BackendSession com.adobe.exman.controller.session.backend::GetSupportedProductsSession got parameters in handleResponse:
                      responseType= 0
                      5/18/2011 10:40:48.168 [INFO] com.adobe.exman.controller.LoadUIPreferencesCommand execute(), LoadUIPreferencesCommand is executed.
                      5/18/2011 10:40:48.168 [ERROR] com.adobe.exman.controller.LoadUIPreferencesCommand execute(), error: Error #3003
                      5/18/2011 10:40:48.168 [INFO] com.adobe.exman.view.ExManApp handleNotification(), got notification: LOAD_UI_PREFERENCES_DONE
                      notification body: [object UIPreferences]
                      5/18/2011 10:40:48.169 [INFO] com.adobe.exman.controller.SetWindowPreferencesCommand execute(), SetWindowPreferencesCommand is executed.
                      5/18/2011 10:40:48.169 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----2----3----
                      5/18/2011 10:40:48.169 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 0----2----3----
                      5/18/2011 10:40:48.170 [INFO] com.adobe.exman.controller.gateway.ExternalGateway setWindowPreferences(), sessionId= 3, windowPosition_x= 100, windowPosition_y= 100, windowWidth= 800, windowHeight= 600
                      5/18/2011 10:40:48.170 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 2----3----
                      5/18/2011 10:40:48.170 [INFO] com.adobe.exman.model.SessionManagerProxy outputAllTheSessionId(), there are following sessions now: 3----

                      "

                       

                      So, yes, it seems like the manager hangs at the point of parsing one of the XML files.

                      Here's the content of that XML file (without the beginning xml declaration):

                      <Configuration>
                          <VariableForExMan>
                             <Data key="$userextensionfolder">$installfolder/Configuration/Extensions</Data>
                             <Data key="$fireworks">$installfolder</Data>
                          </VariableForExMan> 
                      </Configuration>

                       

                      Don't know what to think.

                       

                      Rob