0 Replies Latest reply on May 16, 2011 12:15 PM by bendragon89

    Education store, no serial number, status reset

    bendragon89

      I've just gotten a confirmation email from the education store:

      "We are pleased to inform you that your proof of academic identification has been accepted. Your order has been processed."

      (and so on and so forth)

       

      In My Account > Order History the order says it is still Pending with no downloads available but that the boxed copy has an expected delivery date of the 20th. If I goto http://www.adobe.com/go/uk_orderstatus and type in my order number, it comes back with:

      Order status: Awaiting student documentation

      Just a few hours ago it said that my documentation was received and being processed.

       

      So...

      The email says my order is complete

      My Account says the order is pending but I'm getting a boxed copy

      Order Status says that I have not yet given my student documentation

       

      When I ordered Flash CS4 just over two years ago via the education store, I got a boxed copy shipped out, but a serial number was provided right away in the confirmation email so I could activate a downloaded trial version without having to wait for physical media.

       

      What on earth is going on?