4 Replies Latest reply on Mar 18, 2012 11:38 PM by AccRbl

    Install failed. Exit code 6

    jonclarke84

      Recently purchased and downloaded Premiere Pro CS5.5, however the install repeatedly fails. Here's the error report. Any clues as to a fix would be great. Thanks.

       

       

      Exit Code: 6

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 16 error(s), 12 warning(s)

       

      ----------- Payload: {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 -----------


      WARNING: DF054: Unable to read Adobe file version for file path '/Library/Fonts/MinionPro-BoldIt.otf'(Seq 30)
      ERROR: Error code: 1(Seq 30)
      ERROR: DF024: Unable to preserve original file at "/Library/Fonts/MinionPro-BoldIt.otf" Error 0(Seq 30)
      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 30)
      ----------- Payload: {EE85C227-0148-4825-B659-6A1E142571EE} Adobe Bridge CS5.1 4.1.0.0 -----------
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      ----------- Payload: {7CF76BDA-73EA-4C46-A59D-FC3142D83E65} Adobe OnLocation CS5.1 Third Party Content Wrapper 5.1.0.0 -----------
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      ----------- Payload: {4A8546D0-CEDF-48C1-9BA1-DD5B4ADFC154} Adobe Mini Bridge CS5.1 1.1.0.0 -----------
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      ----------- Payload: {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6} Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack 5.1.0.0 -----------
      WARNING: DW036: Payload cannot be installed due to dependent operation failure
      WARNING: DW036: Payload cannot be installed due to dependent operation failure

       

      ERROR: DW050: The following payload errors were found during install:
      ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
      ERROR: DW050:  - Adobe Story: Install failed
      ERROR: DW050:  - CSXS Story Extension: Install failed
      ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
      ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed
      ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed
      ERROR: DW050:  - Required Common Fonts Installation: Install failed
      ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
      ERROR: DW050:  - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
      ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed
      ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed
      ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed
      -------------------------------------------------------------------------------------
        • 1. Re: Install failed. Exit code 6
          jonclarke84 Level 1

          I should add I'm on Mac OS 10.6.7

          • 3. Re: Install failed. Exit code 6
            jonclarke84 Level 1

            This didn't help I'm afraid. I tried installing in Safe mode and without the Adobe Air application installed. I just get this error message when attempting to install under safe mode.

             

            Exit Code: 6
            -------------------------------------- Summary --------------------------------------
            - 0 fatal error(s), 19 error(s), 21 warning(s)

             

            WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
            WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
            WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
            WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
            WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
            WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
            ----------- Payload: {CBDD7465-CE11-4A58-9497-C370B65923F1} Required Common Fonts Installation 1.0.0.0 -----------
            WARNING: DF054: Unable to read Adobe file version for file path '/Library/Fonts/MinionPro-BoldIt.otf'(Seq 30)
            ERROR: Error code: 1(Seq 30)
            ERROR: DF024: Unable to preserve original file at "/Library/Fonts/MinionPro-BoldIt.otf" Error 0(Seq 30)
            ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 30)
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            ----------- Payload: {A9C0D600-7986-4C41-8FEC-8088A30D183F} Adobe Premiere Pro CS5.5 Family 5.5.0.0 -----------
            WARNING: DW036: Payload cannot be installed due to dependent operation failure
            WARNING: DW036: Payload cannot be installed due to dependent operation failure

             

            ERROR: DW050: The following payload errors were found during install:
            ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
            ERROR: DW050:  - Adobe Media Encoder CS5.5: Install failed
            ERROR: DW050:  - Adobe Story: Install failed
            ERROR: DW050:  - CSXS Story Extension: Install failed
            ERROR: DW050:  - Adobe Device Central CS5.5: Failed due to Language Pack installation failure
            ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed
            ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed
            ERROR: DW050:  - Required Common Fonts Installation: Install failed
            ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
            ERROR: DW050:  - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
            ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed
            ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
            ERROR: DW050:  - Adobe Bridge CS5.1: Install failed
            ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed
            ERROR: DW050:  - Adobe Device Central CS5.5_DeviceCentral3.5LP-en_GB: Install failed
            -------------------------------------------------------------------------------------

            • 4. Re: Install failed. Exit code 6
              AccRbl

              I had the same problem on my mac. Using the first method from the following link solved the problem.

               

              http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html