We have a small problem on our businesscompany with Reader X.
When a user opens up a PDF file (windows XP sp3) it opens ok and everything seems to be fine. After reading the user closes it. But when a user wants to open up a new PDF file, nothing happens. We have to open up the taskmanager and have to close a few AcroRD32.exe tasks and after that it works again.
We have to delete a registry key in HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader to let it work again, but a few days later the problem is back.
We have a huge company (2000+ users and 10000 students) and the probem is getting bigger and bigger. First there were a few people, but it is growing rapidly. So i hope you can help us. Most users (98%) dont have Acrobat Pro on it. Also no traces of old versions.
Anyone has an idea?
Anyone from Adobe who can check this out? The problem is getting bigger at the moment and the helpdesk is only busy with the workaround.
Couple of questions that may help us in finding a solution for you:
Acrobat Community Manager