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1. Re: Photohsop CS5 serial number -Adobe will not send it...?
brucelee01 May 18, 2011 9:26 PM (in response to Brit.b) -
2. Re: Photohsop CS5 serial number -Adobe will not send it...?
Noel Carboni May 18, 2011 9:28 PM (in response to Brit.b)I suggest you CALL customer support using an old fashioned telephone. You may have to wait, but they should be helpful.
-Noel
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3. Re: Photohsop CS5 serial number -Adobe will not send it...?
Brit.b May 18, 2011 11:23 PM (in response to Noel Carboni)I called Sunday and they said they would get back to me soon it was at the "upper levels". I called again today, waited on hold for ½ and hour, but I had to hang up and make another phone call. They took my number and said they would call back (both times). They never did. I sent several emails and notices on the Customer portal; there has been no response. My Photoshop trial expires in a bit over a week.
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4. Re: Photohsop CS5 serial number -Adobe will not send it...?
Bill Hunt May 19, 2011 7:00 AM (in response to Brit.b)Dang, that sounds like a nightmare. Unfortunately, beyond the suggestions offered, I am not sure what we, mere users for the most part, can do to help. Even the Adobe presence here is in the development, design and engineering areas of the program, though they may have some conduit to C/S.
As others have mentioned what I would do (other than a few letters maybe), all I do is wish you luck. Been a decade, since I needed C/S, but they were quick and attentive way back then. Seems to not be the case now.
Good luck,
Hunt
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5. Re: Photohsop CS5 serial number -Adobe will not send it...?
Jeffrey Tranberry May 19, 2011 7:20 AM (in response to Brit.b)Hi Brit. I've entered an escalation for your problem. Someone will be in touch soon.
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6. Re: Photohsop CS5 serial number -Adobe will not send it...?
Marek Mularczyk May 19, 2011 7:33 AM (in response to Brit.b)Looks like someone will take care of your problem. Let us know how it goes.
By the way, where are you based (I mean the country)?
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7. Re: Photohsop CS5 serial number -Adobe will not send it...?
John T Smith May 19, 2011 8:45 AM (in response to Brit.b)Before I bought CS5 MC Education a year ago I had been reading about "growing pains" with the licensing system... but those were all fixed by the time I bought, and my serial number email arrived within 24 hours of sending the special code number that came with the disc set
I wonder if the recent release of CS5.5 has caused new "growing pains" to appear?
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8. Re: Photohsop CS5 serial number -Adobe will not send it...?
Bill Hunt May 19, 2011 9:03 AM (in response to Jeffrey Tranberry)Jeffery,
Thanks for the work on this. Guess that it blows my comments above to bits, but in a very, very good way! I never mind eating my words, when things work out well - I just never know what wine to serve with "crow."
Good luck to the OP, and appreciations to Jeffery.
Hunt
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9. Re: Photohsop CS5 serial number -Adobe will not send it...?
Brit.b May 21, 2011 8:26 PM (in response to Jeffrey Tranberry)This is all very mysterious, since it shouldn’t take long to create a working serial number! I have 10 days left before the trial is up. I had bought an education suite (mostly for Premiere) a while back for my studio/work computer and laptop and received the serial number within a day. This time, a year later, I bought Photoshop CS5 (alone) for the home computer (after spending a lot of $ to upgrade it for 64 bit) while again sending in my teaching ID, and it has been 20 days with no serial. Several people said (via customer service and the portal) that it would be resolved very soon over the last 10 days...but still nothing.
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10. Re: Photohsop CS5 serial number -Adobe will not send it...?
Marian Driscoll May 22, 2011 5:15 PM (in response to Brit.b)Similar topics to this one on the forums have involved some sort of user error where the customer or the Adobe employee mistyped some contact information (or a spam filter prevented delivery). The subject line of this topic hints at this being a likely concern.
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11. Re: Photohsop CS5 serial number -Adobe will not send it...?
Jeffrey Tranberry May 22, 2011 6:23 PM (in response to Brit.b)I sent a note the support people. I'll make sure you have your serial before the trial is up.
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12. Re: Photohsop CS5 serial number -Adobe will not send it...?
Brit.b May 22, 2011 6:31 PM (in response to Jeffrey Tranberry)Thanks!
Kind Regards,
Brit
Brit Bunkley
Senior lecturer in Sculpture and Digital Media
Quay School of the Arts
Whanganui UCOL
Wanganui, NZ
www.quayschool.ac.nz
www.britbunkley.com





