12 Replies Latest reply: May 22, 2011 6:31 PM by Brit.b RSS

    Photohsop CS5 serial number -Adobe will not send it...?

    Brit.b Community Member

      I bought an education copy Adobe Photoshop CS5 for home in April. I sent in a copy of my ID at the time at a university level art school (where I have taught Photoshop for years) in order to get the copy approved. The Adobe Customer Support Portal says it will answer with “24 hours”. In the last 16 days I have sent in several message asking where the serial number is. None have been answered. I contacted the chat service for Adobe support and have been put on hold for hours with no definitive answer other than “they are working on it”. I simply need the serial number to get it to work. I have spent hundreds of dollars upgrading my home machine for 64 bit Photoshop. I bought the software which will soon be past its trial period and all be rendered worthless. What more can I do?

       

      Best, Brit