2 Replies Latest reply: May 22, 2011 5:51 AM by markburgessstl RSS

    Beware Audition Upgrade

    markburgessstl Community Member

      I just purchased Audition from Adobe's web site.  The site says that you can upgrade from Soundbooth CS4 for $99.

       

      However, if you have Soundbooth CS4 as part of the CS 4 suite, you cannot upgrade.

       

      Adobe needs to make this clear on the web site.  You can only upgrade to Audition from a standalone version of Soundbooth.

       

      Very misleading and annoying, I have wasted $99 and an hour of my time.

        • 1. Re: Beware Audition Upgrade
          MichaelKazlow CommunityMVP

          You aren't addressing Adobe here. This is for the most part a user forum.

           

          You are correct about the upgrade copy, it isn't clear. However, you do not have a license for Soundbooth, you have a license for  the CS4 Suite. Adobe should make it clearer, However, this is not the place to address the issue. I'd recommend either the adobe.com forum which is staffed by Adobe personnel. You can also write to Adobe direct:

           

          Corporate headquarters

          Adobe Systems Incorporated
          345 Park Avenue
          San Jose, CA 95110-2704

          • 2. Re: Beware Audition Upgrade
            markburgessstl Community Member

            I understand that I am not addressing Adobe.  If I were, I wouldn't have said "Beware...".  My point in posting this was to warn others who may believe that they qualify for an upgrade, that they may not.

             

            Anyway, I have received a refund from Adobe for the product, so I am satisfied that they resolved this.