Random "Success" or "Failure" Captions on Question Slides
KGTS May 20, 2011 12:48 PMHello.
We are having an issue in our training development group with the Question slides.
We are all using Captivate 5. I use Windows XP, the other developer uses Windows 7. We both got the latest Adobe Flash player.
We created a few quiz projects in Captivate 5. Published them. Did not import the published file anywhere (no LMS, no Servers, nothing....), the file is playing locally on our computers.
When a user answers a question correctly, sometimes he gets a pop up saying that he answered correctly, sometimes he does not (nothing appear on the screen). Sometimes he gets a pop up that he answered incorrectly, sometimes he does not (nothing appear on the screen). Sometimes, when he clicks the "Submit" button, the slides progress, sometimes they do not, and we have to click the skip button to progress forward.
We have the Quiz Properties set up to display pop ups when a person answers correctly or when a person answers incorrectly, or when he does not answer prompting him to answer the question. We've tried to set up the test with just 1 attempt and with infinite attempts, with and without the retry message, the issue remained. When I say "sometimes" I mean that the issue is random.... I can't predict which pop ups will appear or not appear on which slides. All I know that I have all the slides set up the same way. So does the other developer.
We also had to remove the "Back" button and prevent users from moving backwards through the quiz, because as soon as they did, just once, the tool thinks that the user already took the quiz and populates all of the review areas, even in the questions that the user did not have the opportunity to view or answer.
We've tried to turn "on" and turn "off" the Quiz reporting settings in the preferences (didn't make a difference).
We've tried to turn "on" and "off" the ability to move backwards (didn't make a difference either).
This problem has persisted in multiple projects for several weeks.
Is this a known issue?
Is there a workaround? If so, what is it?
Below is the screen shots with the current settings.

We cannot really provide quizzes to customers if they do not function as intended.... and we are talking about fairly basic functionality.
Thank you for any help that anyone can provide.

