4 Replies Latest reply on May 21, 2011 6:40 PM by EthanT9999

    Video Playback Stopped Working




      My video playback, within the Monitor windows, stopped working and I cant figure out why for the life of me.


      It either displays a blank grey window, or if I can click on the video a still frame with little cross hairs.


      Audio works fine, but no video.


      Any help would be greatly appreciated.




        • 1. Re: Video Playback Stopped Working
          John T Smith Adobe Community Professional & MVP

          More information needed for someone to help

          Some specific information that is needed...
          Brand/Model Computer (or Brand/Model Motherboard if self-built)
          How much system memory you have installed, such as 2Gig or ???
          Operating System version, such as Win7 64bit Pro... or whatevevr
          -including your security settings, such as are YOU the Administrator
          -and have you tried to RIGHT click the program Icon and then select
          -the Run as Administrator option (for Windows, not sure about Mac)
          Your Firewall settings and brand of anti-virus are you running
          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
          -or the brand/model graphics chip if on the motherboard
          -and the exact driver version for the above graphics card/chip
          -and how much video memory you have on your graphics card
          Brand/Model sound card, or sound "chip" name on Motherboard
          -and the exact driver version for the above sound card/chip
          Size(s) and configuration of your hard drive(s)... example below
          -and how much FREE space is available on each drive (in Windows
          -you RIGHT click the drive letter while using Windows Explorer
          -and then select the Properties option to see used/free space)
          Windows Indexing is BAD http://forums.adobe.com/thread/676303
          While in Properties, be sure you have drive indexing set OFF
          -for the drive, and for all directories, to improve performance
          Some/Much of the above are available by going to the Windows
          Control Panel and then the Hardware option (Win7 option name)
          OR Control Panel--System--Hardware Tab--Device Manager for WinXP
          Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
          And, finally, the EXACT type and size of file that is causing you problems
          -for pictures, that includes the camera used and the pixel dimensions
          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
          What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
          Report back with the codec details of your file, use the programs below
          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
          For Mac http://mediainfo.massanti.com/
          Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
          Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
          Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
          Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
          Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
          If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link... aimed at Premiere Pro, but the ideas are the same
          • 2. Re: Video Playback Stopped Working
            EthanT9999 Level 1

            I have a high-end gaming computer from Alienware with plenty of resources across the board, so I wouldn't worry about that.


            It's not working with ANY of my files, ALL of which worked okay a couple of days ago.  I don't know what happened in between, since I have made no changes to my computer.


            There must be some simple, common things to try I'm not thinking of?

            • 3. Re: Video Playback Stopped Working
              EthanT9999 Level 1

              I reinstalled Premier Elements and it is now giving me an error message saying "We have detected an imcompatible display driver.  To get a better and faster playback performance please update your driver.  Display Driver details:  NVIDIA Corp - GeForce GTS 240/PCI/SSE2 3.0.0"


              I updated the driver, which is now dated to 4/17/2011.  Same problem exists.  No working playback in Monitor Window.


              If somebody can offer some useful advice that would be great.  Been through various FAQ's and docs on this site, to no avail.


              I'm seriously considering just uninstalling and trying somebody else for video editing software.

              • 4. Re: Video Playback Stopped Working
                EthanT9999 Level 1

                It's working now.  nevermind.


                I found the trick on here somebody mentioned in a previous discussion: "Delete BadDrivers.txt"