2 Replies Latest reply on May 28, 2011 1:39 AM by Vishal Jaswal

    Robohelp keeps crashing

    dcavina1

      I installed RoboHelp 8.0.2.208 last year and have a couple of hundred topics and images (most are icon sized PNG and GIFs). Whenever I open a topic that contains images, RoboHelp will often crash and exit (no error messages). This is super annoying and I usually loose work .

       

      Any idea on what the problem is and what I can do to fix this? The images were captures using RoboScreenCapture or Photoshop and appear just fine normally. Usually a topic will open, but sometimes if just crashes the whole thing. Upgrading to version 9 is probably out of the question if it costs money as we just bought this and can't justify the expense.

       

      Thanks in advance,

       

      Dan

        • 1. Re: Robohelp keeps crashing
          Peter Grainge Adobe Community Professional (Moderator)

          Have you tried deleting the CPD file and reopening the project?

           

          Is the project on your hard disk?

           

          What version of Photoshop?

           

          I am not suggesting upgrading will fix it but be aware upgrading from 8 to 9 has been done at a special price so it would cost you less than you might be thinking. US$399 for RoboHelp on its own.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge

          • 2. Re: Robohelp keeps crashing
            Vishal Jaswal Level 2

            Hello

             

            Welcome to Adobe forums

             

            I was also facing the same issue.

             

            If you facing the crashing issue again and again, so here is a small workaround that you can try

             

            - Deactivate Robohelp (help>deactivate>

            - uninstall it completely

            - create a new admin account

            - install Robohelp in this new account

            - launch Robohelp and try to create a test project and observe that you still facing the same issue or not

            - if not, switch user and in your account launch Robohelp, then you are good to go

             

             

            If you still face the same isse , i suggest you to contact Adobe support.

             

            Hope it helps

             

            Thanks

            Vishal