2 Replies Latest reply on May 28, 2011 1:39 AM by Vishal Jaswal

    Robohelp keeps crashing

    dcavina1

      I installed RoboHelp 8.0.2.208 last year and have a couple of hundred topics and images (most are icon sized PNG and GIFs). Whenever I open a topic that contains images, RoboHelp will often crash and exit (no error messages). This is super annoying and I usually loose work .

       

      Any idea on what the problem is and what I can do to fix this? The images were captures using RoboScreenCapture or Photoshop and appear just fine normally. Usually a topic will open, but sometimes if just crashes the whole thing. Upgrading to version 9 is probably out of the question if it costs money as we just bought this and can't justify the expense.

       

      Thanks in advance,

       

      Dan

        • 1. Re: Robohelp keeps crashing
          Peter Grainge Adobe Community Professional

          Have you tried deleting the CPD file and reopening the project?

           

          Is the project on your hard disk?

           

          What version of Photoshop?

           

          I am not suggesting upgrading will fix it but be aware upgrading from 8 to 9 has been done at a special price so it would cost you less than you might be thinking. US$399 for RoboHelp on its own.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge

          • 2. Re: Robohelp keeps crashing
            Vishal Jaswal Level 2

            Hello

             

            Welcome to Adobe forums

             

            I was also facing the same issue.

             

            If you facing the crashing issue again and again, so here is a small workaround that you can try

             

            - Deactivate Robohelp (help>deactivate>

            - uninstall it completely

            - create a new admin account

            - install Robohelp in this new account

            - launch Robohelp and try to create a test project and observe that you still facing the same issue or not

            - if not, switch user and in your account launch Robohelp, then you are good to go

             

             

            If you still face the same isse , i suggest you to contact Adobe support.

             

            Hope it helps

             

            Thanks

            Vishal