6 Replies Latest reply on May 26, 2011 8:27 AM by virtualtom

    Can't update to Adobe Camera Raw 6.4.1

    virtualtom

      OS isHi.

      Downloaded the new version of Camera Raw 6.4.1 and tried to install. The patch installer won't work and delivered the following error:

       

      Unbenannt-1.jpg

      OS is Windows 7 Ultimate x64, Lightroom 3.4.1 (which updating worked well). What to do now?

       

      Bye!

      Tom

        • 1. Re: Can't update to Adobe Camera Raw 6.4.1
          Ashutosh.Nigam Adobe Employee

          Hi Tom,

           

          Kindly follow the below mentioned steps to make sure your updates work fine:-

           

          1) Restart your System

          2) Launch PS

          3) Go to Help -> Updates -> Preferences and make sure the box for ACR is checked.

          4) If you are updating through Help->Updates, then Check for Updates, Select Camera Raw 6.4.1 update, Click on Update

          else Run "AdobePatchInstaller.exe" from the unzipped Camera_Raw_6_4_1_updater folder you downloaded from adobe.com

          5) Quit PS and let the updater run.

          6) Quit Updater after successful installation

          7) Verify ACR

           

          ACR update should work fine now, if it still does not work, Please provide us with Camera Raw installer log file at "Program Fies(x86)\Common Files\Adobe\Installers", This would help us in resolving the issue.

           

          Please mail it to asnigam@adobe.com.

           

          Thanks,

          Ashutosh

          • 2. Re: Can't update to Adobe Camera Raw 6.4.1
            virtualtom Level 1

            Hello Ashutosh.

             

            Thanks for your suggestions.

             

            "3) Go to Help -> Updates -> Preferences and make sure the box for ACR is checked."

             

            The checkbox is checked as it was before.

             

            "4) If you are updating through Help->Updates, then Check for Updates,"

             

            The Application Manager says all is up to date.

             

            "6) Quit Updater after successful installation"

             

            I can't quit after successful installation because it wasn't. Therefor I quit anyway.

             

            "7) Verify ACR"

             

            If that means "open a raw image with PS and check which version number is displayed in the title of the Adobe Camera Raw main windows", the answer is 6.4 and not 6.4.1.

             

            Here comes the content of the logfile:

             

            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
            Visit http://www.adobe.com/go/loganalyzer/ for more information
            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
            START - Installer Session
            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
            RIBS version: 3.0.122.0
            Win OS version: 6.1.1.0 64 bit Type: 1
            ::START TIMER:: [Total Timer]
            CHECK: Single instance running
            CHECK : Credentials
            Load Deployment File
            deploymentFile option not given
            Create Required Folders
            Assuming install mode
            Looking up install source path
            Sync Media DB ...
            ::START TIMER:: [Sync Media DB]
            Pre check media db sync
            End of Pre check media db sync. Exit code: 1
            Media db sync skipped as session is already installed
            :: END TIMER :: [Sync Media DB] took 8.74161 miliseconds (0.00874161 seconds)
            Ready to initialize session to start with ...
            ::START TIMER:: [CreatePayloadSession]
            -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
            Updated source path: D:\Downloads\Camera_Raw_6_4_1_updater
            Updating media info for: {8248D03C-2213-4D08-9409-0962E47DEA69}
            Ignoring original data since install source is local
              Type: 0, Volume Order: 1, Media Name:
              Path: D:\Downloads\Camera_Raw_6_4_1_updater\payloads\AdobeCameraRaw6.0All-190511105643\Install. db
            Updating media info for: {F14E0111-12C2-41DD-AA6B-6EA6096E3300}
            Ignoring original data since install source is local
              Type: 0, Volume Order: 1, Media Name:
              Path: D:\Downloads\Camera_Raw_6_4_1_updater\payloads\AdobeCameraRaw6.0All-x64-190511114358\Inst all.db
            Updating media info for: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7}
            Ignoring original data since install source is local
              Type: 0, Volume Order: 1, Media Name:
              Path: D:\Downloads\Camera_Raw_6_4_1_updater\payloads\AdobeCameraRawProfile6.0All-190511105927\I nstall.db
            --------------------  END  - Updating Media Sources -  END  --------------------
            Supported RIBS version range: [0.0.66.0,3.0.122.0]
            ----------------- CreatePayloadSession: machine is x64 ---------------
            [    4432] Wed May 25 21:43:35 2011  INFO
            ______ Verify Dependency Subscribers ______
            [    4432] Wed May 25 21:43:36 2011  INFO
            Overwrite property "extensionsOnly" to: 1
            Overwrite property "mode" to: silent
            Overwrite property "patchesOnly" to: 1
            Overwrite property "workflow" to: updater
            Found payload actions:
            Deciding what installer mode to use...
            BEGIN Setting requested payload actions
            Value returned on lookup of payload: {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All is: true
            Action string for  {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All  is install
            Value returned on lookup of payload: {F14E0111-12C2-41DD-AA6B-6EA6096E3300} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64 is: false
            Action string for  {F14E0111-12C2-41DD-AA6B-6EA6096E3300} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64  is install
            Selection of payload {F14E0111-12C2-41DD-AA6B-6EA6096E3300} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64 is forbidden by the policy.
            Value returned on lookup of payload: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All is: true
            Action string for  {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All  is install
            Selection of payload {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All is forbidden by the policy.
            END Setting requested payload actions
            Collected advanced path check information for INSTALLDIR
            INSTALLDIR is a well-formed path
            INSTALLDIR is not the root path
            INSTALLDIR is on a local volume
            INSTALLDIR is on a writable volume
            INSTALLDIR is not on a case sensitive volume
            INSTALLDIR passed path basic path validation: C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\CS5\File Formats
            [    4432] Wed May 25 21:43:37 2011  WARN
            Patcher: {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            Patcher: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            [    4432] Wed May 25 21:43:37 2011  INFO
            Payloads passed preflight validation.
            Call PreSession Custom Hook
            [    4432] Wed May 25 21:43:37 2011  WARN
            Patcher: {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            [    4432] Wed May 25 21:43:37 2011  INFO
            Skipping payload {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All as payload is not cached
            Skipping payload {F14E0111-12C2-41DD-AA6B-6EA6096E3300} Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64 as payload is not cached
            [    4432] Wed May 25 21:43:37 2011  WARN
            Patcher: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            [    4432] Wed May 25 21:43:37 2011  INFO
            Skipping payload {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All as payload is not cached
            No operation.  We're done:
            Updating driver data - Action: Remove driver entry
            Updating driver data successful. Driver entry was added. ARP estimated size 389185KB
            [    4432] Wed May 25 21:43:39 2011  INFO
            Total components installed: 0
            Total components repaired: 0
            Total components removed: 0
            [    4432] Wed May 25 21:43:39 2011 ERROR
            The following payload errors were found during install:
            - Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All: Patch already installed
            - Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64: Install failed
            - Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All: Patch already installed
            [    4432] Wed May 25 21:43:39 2011  INFO
            Call PostSession Custom Hook
            :: END TIMER :: [Total Timer] took 9892.81 miliseconds (9.89281 seconds) DTR = 1.61734 KBPS (0.00157943 MBPS)
            -------------------------------------- Summary --------------------------------------
            - 0 fatal error(s), 4 error(s), 4 warning(s)
            WARNING: Patcher: {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            WARNING: Patcher: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            WARNING: Patcher: {8248D03C-2213-4D08-9409-0962E47DEA69} Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            WARNING: Patcher: {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All has already been applied. Patchers can not be repaired/reinstalled, skipping this patcher
            ERROR: The following payload errors were found during install:
            ERROR:  - Photoshop Camera Raw_6.4_AdobeCameraRaw6.0All: Patch already installed
            ERROR:  - Photoshop Camera Raw (64 bit)_6.4_AdobeCameraRaw6.0All-x64: Install failed
            ERROR:  - Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All: Patch already installed

             

            Search the same string above to find when the error occured.
            -------------------------------------------------------------------------------------
            Exit Code: 7 - Unable to complete Silent workflow
            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
            END - Installer Session
            *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

            • 3. Re: Can't update to Adobe Camera Raw 6.4.1
              virtualtom Level 1

              Some things I don't understand.

               

              Lightroom seems to know 6.4.1

              Unbenannt-1.jpg

               

              PS5 32bit either

              Unbenannt-2.jpg

               

              But PS5 64bit didn't

              Unbenannt-3.jpg

              • 4. Re: Can't update to Adobe Camera Raw 6.4.1
                Ashutosh.Nigam Adobe Employee

                Hi Tom,

                 

                We are looking into the logs provided by you.

                 

                Needed to confirm have you recently re-installed PS CS5 64 bit?.

                 

                If you can again re-install PS CS5 and try updating it should work, in the mean time we will find the root cause of the failure.

                 

                Regards,

                Ashutosh

                 

                 

                 

                 

                 

                1 person found this helpful
                • 5. Re: Can't update to Adobe Camera Raw 6.4.1
                  JimHess-ra2Osl Level 3

                  Just a little side note.  Lightroom does not use the Camera Raw plug in.  All of that technology is built in to Lightroom.  So unless you are also using Photoshop CS5, you don't need to update Camera Raw.

                  1 person found this helpful
                  • 6. Re: Can't update to Adobe Camera Raw 6.4.1
                    virtualtom Level 1

                    Hi Ashutosh.

                     

                    I've reinstalled PS 5 86/64. After the installtion the Application Manager performed the automatic updates without error messages. Everything works fine and both PS versions are using the ACR 6.4.1 now. Does the heck knows why they refused before...

                     

                    Thanx a lot!

                     

                    Tom