2 Replies Latest reply on May 26, 2011 9:05 AM by Noel Carboni

    CR2 files in CS4


      Hey all, I seem to have ran into some trouble when trying to read .CR2 files with CS4. I've downloaded Camera Raw 5.7 and I've checked the list of compatable devices and it includes my camera (Canon Powershot 12). I'm trying to open through Photoshop itself, not through Bridge. I've also updated through Help->Updates, with no change.

      The error message I get is "Could not complete your request because it is not the right kind of document".

      I'm a novice with the software, so if there's any info I've missed off that I should include then just ask.

      Thanks in advance.




        • 1. Re: CR2 files in CS4
          ssprengel Adobe Community Professional & MVP

          If you do Help / About Plugins / About Camera RAW what version does it say, and is more than one Camera RAW listed?


          Do thumbnails show up in Bridge for any of these files?

          • 2. Re: CR2 files in CS4
            Noel Carboni Level 8

            I've answered your question over in the Photoshop forum.


            Basically since your camera isn't supported, to use Raw mode you'll need to download the free Adobe DNG converter and convert your raw files to DNGs that Camera Raw 5.7 will open - or upgrade to Photoshop CS5 for ultimate ease of use and integration.