4 Replies Latest reply on May 27, 2011 3:43 AM by AlexTMaeron

    "The serial number you entered is valid, but a qualifying product cannot be found ..." error?

    AlexTMaeron

      Hi.

      I downloaded Acrobat Reader today, installed it successfully, registered it and activated it.  (I have a Dell PC with Windows 7). 
      When I try to open an existing .PDF document, I type in my serial number (which is accepted) but then get the following error:
      "The serial number you entered is valid, but a qualifying product cannot be found on this computer."

      I've tried uninstalling, rebotting, reinstalling ... even ran the diagnostic tool, which comes up with no errors.

      I see that the dropdrown product options only go up to Adobe Acrobat 9 Standard and I have Version 10.
      Hoping this is the problem but have been unable to find updates for this.

      I'd really appreciate it if anyone could help.

      Thank you,

      Alex