What is the installed ATI Catalyst driver on the machines? Go to the ATI/AMD Web site and check for a later one. Do not trust Windows, or any utility, to tell you if you have the latest.
While you are at it, do the same for your audio card.
This ARTICLE addresses some general causes of crashes and hangs in PrE, plus also has a bunch of links on tuning up an OS and the hardware too.
Good luck, and welcome to the forum.
Thank you very much.
I can only execute these steps next thursday, but will keep you informed.
One hour native timeline
Seems like DV-AVIs (native)
The system and the clips that you have beats the system requirements hands down.. So that should be no worries.
You mentioned that the application is sluggish. Is it the movement in the timeline or the monitor refreshing according to the CTI (Current Time Indicator)? If it is monitor related, the correct and accurate display drivers could solve your problems. If it is the timeline, then you could try editing with lesser clips to see if that improves the performance...
Let us know in any case.
Seems that the problem is solved.
The steps I did;
- RIght click your desktop shortcut > go to properties > click on the compatibillity tab and disable "desktop composition".
- Video & audio driver update
- windows updates
- adobe updates
Great news, and thank you for posting the steps that worked for you.