Where exactly are you seeing that message from After Effects, and what exactly does it say? A screenshot would be very useful.
In addition to Todd's questions, you should also check your machine's system information: does it see 8 or 24 gigs?
You should also so that some machines require you to get memory chips of equal size; I ordered my home HP machine with two 1-gig sticks -- the minimum -- and then I immediately threw 'em away and replaced 'em with two 12-gig sticks.
Mahalo Todd and Dave,
Here is a screenshot of my computer system performance
and status info and the AE 'Preference' page where this discrepancy appears.
The computer status shows I have 24GB of ram memory.
Under the Preference, Memory & Multiprocessing: "Installed Ram: 16GB.
Ram reserved for other aps, 3GB. Ram available for AE: 13GB."
I yanked the 8GB memory that originally came with the computer and installed
fresh new 6x4GB memory sticks for a total of 24 GB. I wonder if there is a problem
with memory sharing or pooling with Photoshop. But I don't run any other CS5 program
when AE is running and I still get this same 16BG reading. Maybe by looking at the
screenshots you two may see a conflict. Your help is appreciated!
I just looked at the code for this, and it's making a direct call to the Windows operating system to get the amount of RAM available---so Windows must be reporting that 16GB is all that's available.
Try this: Open Photoshop with no other applications open. Go to the Performance preferences in Photoshop and tell me what the Available RAM amount is in the Memory Usage seciton there.
For Photoshop with no other applications running, I see:
Available Ram: 3255MB. 60% of that is allocated for the
program when it's running. With Premiere Pro, I get the same
16GB installed ram detected as with AE. It probably is a
Windows registry glitch here. CS5 is running great, and I
didn't really notice any problem until just seeing that my
24GB of ram wasn't getting its due respect in the preferences
tools. With the i7 Pentium processor, 16GB renders quite
well with AE. This HP 480t computer isn't built anymore. It
came with a 2GB Nvidia graphics card that I can't find any
record of, or device driver for. Custom built, this computer
could be a tad buggy. Thumbs up to you for your help.
Your RAM bars do not match and your onboard controller is probably doing something odd with your missing 8GB due to that triple channel thing on coreXi processors..... You can always try to reset the BIOS. also make sure to re-install any motherboard specific drivers and let them run their auto-configure regime.
Thank you Mylenium, uh, I wonder if perhaps because I'm running Windows 7 Home Premium
which has a 16GB ceiling to it, that perhaps this may be the culprit here? I can upgrade to Windows 7 Ultimate
which allows something like 150+GB of ram to run, might this solve my problem? I'm not a
professional videographer, so I don't work in HD or run a business, so Windows 7 Home Premium
is my platform and CS5 is a terrific product for someone who grew up on Flash 5. I assume AE does
not run independent of the operating system, so it must rely on the ram the OS allows for the aps?
> I wonder if perhaps because I'm running Windows 7 Home Premium
which has a 16GB ceiling to it, that perhaps this may be the culprit here?