2 Replies Latest reply on Mar 28, 2016 12:17 PM by a.monaco

    Adobe Reader keeps quitting

    SHHSBOC

      Hi there. My Principal has a Apple Mac running OSX 10.5.3. Whenever she tries to use Reader with a document, it opens for about 3 seconds and quits. The message she gets is "Adobe Reader unexpectedly quit"

      The error report is shown below.

      I've tried re-installing Adobe reader and I get the same problem. I'd really appreciate any advice anyone has to offer. By the way the  error report shown below is not the full thing. I've only included the first 50 lines or so

       

      Thanks and cheers

       

      This is the Mac I'm working on
      Mac OSX 10.5.8
      Model Name:     iMac
        Model Identifier:     iMac7,1
        Processor Name:       Intel Core 2 Duo
        Processor Speed:      2 GHz
        Number Of Processors: 1
        Total Number Of Cores:        2
        L2 Cache:     4 MB
        Memory:       2 GB
        Bus Speed:    800 MHz
        Boot ROM Version:     IM71.007A.B03
        SMC Version (system): 1.20f4
      This is the error report generated
      Process:         AdobeReader [6287]
      Path:            /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
      Identifier:      com.adobe.Reader
      Version:         10.0.1 (10.0.1)
      Code Type:       X86 (Native)
      Parent Process:  launchd [203]
      Interval Since Last Report:          688546 sec
      Crashes Since Last Report:           2
      Per-App Interval Since Last Report:  35 sec
      Per-App Crashes Since Last Report:   2
      Date/Time:       2011-05-31 11:24:20.397 +1000
      OS Version:      Mac OS X 10.5.8 (9L31a)
      Report Version:  6
      Anonymous UUID:  7DCFAA11-018C-46FF-9067-F745B9CD165F
      Exception Type:  EXC_CRASH (SIGABRT)
      Exception Codes: 0x0000000000000000, 0x0000000000000000
      Crashed Thread:  0
      Thread 0 Crashed:
      0   libSystem.B.dylib                    0x922ace42 __kill + 10
      1   libSystem.B.dylib                    0x9231f23a raise + 26
      2   libSystem.B.dylib                    0x9232b679 abort + 73
      3   libstdc++.6.dylib                    0x951f4005 0x951ac000 + 294917
      4   libstdc++.6.dylib                    0x951f210c __gxx_personality_v0 + 1108
      5   libstdc++.6.dylib                    0x951f214b std::terminate() + 29
      6   libstdc++.6.dylib                    0x951f2261 __cxa_throw + 101
      7   com.adobe.Acrobat.framework          0x01b4d42b AcroSecurityBailOutImpl + 524162
      8   com.adobe.Acrobat.framework          0x01b4eadd AcroSecurityBailOutImpl + 529972
      9   com.adobe.Acrobat.framework          0x01b4e860 AcroSecurityBailOutImpl + 529335
      10  com.adobe.Acrobat.framework          0x026c7b1d AcroSecurityBailOutImpl + 12559988
      11  com.adobe.Acrobat.framework          0x026cb22b AcroSecurityBailOutImpl + 12574082
      12  com.adobe.Acrobat.framework          0x026cb452 AcroSecurityBailOutImpl + 12574633
      13  com.adobe.Acrobat.framework          0x026c96c1 AcroSecurityBailOutImpl + 12567064
      14  com.adobe.Acrobat.framework          0x026c6a15 AcroSecurityBailOutImpl + 12555628
      15  com.adobe.Acrobat.framework          0x026c6cb0 AcroSecurityBailOutImpl + 12556295
      16  com.adobe.Acrobat.framework          0x019f58af RunAcrobat + 1798230
      17  com.adobe.Acrobat.framework          0x019f52f9 RunAcrobat + 1796768
      18  com.apple.CoreFoundation             0x95e9d8f5 CFRunLoopRunSpecific + 4469
      19  com.apple.CoreFoundation             0x95e9daa8 CFRunLoopRunInMode + 88
      20  com.apple.HIToolbox                  0x94e8e2ac RunCurrentEventLoopInMode + 283
      21  com.apple.HIToolbox                  0x94e8e0c5 ReceiveNextEventCommon + 374
      22  com.apple.HIToolbox                  0x94e8df39 BlockUntilNextEventMatchingListInMode + 106
      23  com.apple.AppKit                     0x906e06d5 _DPSNextEvent + 657
      24  com.apple.AppKit                     0x906dff88 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
      25  com.apple.AppKit                     0x906d8f9f -[NSApplication run] + 795
      26  com.adobe.Acrobat.framework          0x0183ffbf RunAcrobat + 5990
      27  com.adobe.Acrobat.framework          0x0183e995 RunAcrobat + 316
      28  com.adobe.Reader                     0x00001e92 main + 94
      29  com.adobe.Reader                     0x00001e16 start + 54
      Thread 1:
      0   libSystem.B.dylib                    0x9224644e __semwait_signal + 10
      1   libSystem.B.dylib                    0x92270dcd pthread_cond_wait$UNIX2003 + 73
      2   com.apple.JavaScriptCore             0x92559dff WTF::TCMalloc_PageHeap::scavengerThread() + 175
      3   com.apple.JavaScriptCore             0x9255a11f WTF::TCMalloc_PageHeap::runScavengerThread(void*) + 15
      4   libSystem.B.dylib                    0x92270155 _pthread_start + 321
      5   libSystem.B.dylib                    0x92270012 thread_start + 34
      Thread 2:
      0   libSystem.B.dylib                    0x9223f266 mach_msg_trap + 10
      1   libSystem.B.dylib                    0x92246a5c mach_msg + 72
      2   com.apple.CoreFoundation             0x95e9ce7e CFRunLoopRunSpecific + 1790
      3   com.apple.CoreFoundation             0x95e9daa8 CFRunLoopRunInMode + 88
      4   com.apple.CFNetwork                  0x952f2264 CFURLCacheWorkerThread(void*) + 388
      5   libSystem.B.dylib                    0x92270155 _pthread_start + 321
      6   libSystem.B.dylib                    0x92270012 thread_start + 34
      Thread 3:
      0   libSystem.B.dylib                    0x9224644e __semwait_signal + 10
      1   libSystem.B.dylib                    0x92270dcd pthread_cond_wait$UNIX2003 + 73
      2   ...ple.CoreServices.CarbonCore      0x962cfde3 TSWaitOnCondition + 126
      3   ...ple.CoreServices.CarbonCore      0x962aec36 TSWaitOnConditionTimedRelative + 202
      4   ...ple.CoreServices.CarbonCore      0x962cfa60 MPWaitOnQueue + 208
      5   AdobeACE                             0x00146737 ACEInitialize + 3741
      6   AdobeACE                             0x001466ad ACEInitialize + 3603
      7   ...ple.CoreServices.CarbonCore      0x962cdfbb PrivateMPEntryPoint + 56
      8   libSystem.B.dylib                    0x92270155 _pthread_start + 321
      9   libSystem.B.dylib                    0x92270012 thread_start + 34
      Thread 4:
      0   libSystem.B.dylib                    0x9224644e __semwait_signal + 10
      1   libSystem.B.dylib                    0x92270dcd pthread_cond_wait$UNIX2003 + 73
      2   AdobeAGM                             0x006828b8 AGMInitialize + 33770
      3   AdobeAGM                             0x006827f2 AGMInitialize + 33572
      4   AdobeAGM                             0x0068234d AGMInitialize + 32383
      5   libSystem.B.dylib                    0x92270155 _pthread_start + 321
      6   libSystem.B.dylib                    0x92270012 thread_start + 34
      Thread 5:
      0   libSystem.B.dylib                    0x9223f2c6 semaphore_timedwait_signal_trap + 10
      1   libSystem.B.dylib                    0x922712af _pthread_cond_wait + 1244
      2   libSystem.B.dylib                    0x92272b33 pthread_cond_timedwait_relative_np + 47
      3   ...ple.CoreServices.CarbonCore      0x962aec62 TSWaitOnConditionTimedRelative + 246
      4   ...ple.CoreServices.CarbonCore      0x962cfa60 MPWaitOnQueue + 208
      5   com.adobe.Acrobat.framework          0x01896bdd RunAcrobat + 361348
      6   com.adobe.Acrobat.framework          0x018942d6 RunAcrobat + 350845
      7   ...ple.CoreServices.CarbonCore      0x962cdfbb PrivateMPEntryPoint + 56
      8   libSystem.B.dylib                    0x92270155 _pthread_start + 321
      9   libSystem.B.dylib                    0x92270012 thread_start + 34
      Thread 0 crashed with X86 Thread State (32-bit):
        eax: 0x00000000  ebx: 0x9232b639  ecx: 0xbfffd33c  edx: 0x922ace42
        edi: 0x0298c944  esi: 0xa02b05b8  ebp: 0xbfffd358  esp: 0xbfffd33c
         ss: 0x0000001f  efl: 0x00000282  eip: 0x922ace42   cs: 0x00000007
         ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
        cr2: 0xa02b0880