10 Replies Latest reply: Jun 2, 2011 2:19 PM by always forever weddings RSS

    Crop Tool in  CS5

    always forever weddings

      Recently my crop tool has a mind of its own.  When I select crop, it sometimes makes a rotated selection, sometimes it selects as a triange, sometimes it not straight and slightly turned. Then it will select correctly for a few times and start back again.  And when I put in exact measurements, it is a nightmare.  It is taking me three times as long to work on an order.  And the other problem I noticed is that when I try to drag an image in Photoshop, I get nothing or the wrong image.  This just started a week ago.  Prior to that everything was fine.

       

      I have gone through every selection I could think of.  I even changed the batteries in my mouse.  Getting in and out does not help either.  I have a PC.  Can anyone tell me what I selected so I can resolve this issue?  HELP PLEASE!!!

       

      Donna

        • 1. Re: Crop Tool in  CS5
          Noel Carboni Community Member

          One good possibility:  Check to see if your display driver can be updated to a newer version via a download from the web site of the maker of your video card.

           

          -Noel

          • 2. Re: Crop Tool in  CS5
            always forever weddings Community Member

            I appreciate your help Noel, but I have no clue how to do that.  I still feel I might have clicked something.  If anyone else is having this problem or has corrected this problem, please le me know.

             

            Donna

            • 3. Re: Crop Tool in  CS5
              sightnsound

              Its simple  My guess is you an Nvidia Graphics Card display drivers make them able to improve resolution amoing other things.

               

              Microsoft just released a new one a few days ago. A good bet with your problem.

               

              Go to each step-step  by step

              Left click (some may take double clicks

               

              1-Control Panel

               

              2-Device Manager

               

              3-Display Adapters

               

              4-Drivers

               

              5-Roll Back Drivers

               

              This automatically rolls back the drivers to the privous one. They were stable from your explination Its a good and easy place to start

              When completed-reboot

              That should get you back to stable Photoshop.

               

              You have just reset your display drivers.

              • 4. Re: Crop Tool in  CS5
                always forever weddings Community Member

                Hi,

                 

                Okay I was able to find out what you stated in your email.  The Roll Back Drivers option was grayed out.  So I installed updates to my driver.  That was something someone else suggested.  I had to reboot my computer.  However, the problem still exists.  This is so frustrating!!!

                 

                Sincerely,

                 

                Donna Williams

                Always Forever Photography

                www.alwaysforeverphoto.com

                dwilliams@alwaysforeverphoto.com

                941.358.3423

                 

                We will create memories of your life

                • 5. Re: Crop Tool in  CS5
                  Noel Carboni Community Member

                  always forever weddings wrote:

                   

                  So I installed updates to my driver

                   

                  I suggested updating your driver, yes, but not the way you did it.  The drivers you load that way - from Microsoft Hardware Quality Labs - are almost always out of date and bug-ridden.

                   

                  When you can't stand it any more just ask and I'll be here to help you learn the right way to get updated drivers.

                   

                  -Noel

                  • 6. Re: Crop Tool in  CS5
                    always forever weddings Community Member

                    Noel,

                     

                    Please don't tell me that.  Do you think I should run my anti-virus software?  And I can't stand it any longer.  Are you sure I need updates for my driver.  It is an ATI Radeon HD 5570.

                     

                     

                    Sincerely,

                     

                    Donna Williams

                    Always Forever Photography

                    www.alwaysforeverphoto.com

                    dwilliams@alwaysforeverphoto.com

                    941.358.3423

                     

                    We will create memories of your life

                    • 7. Re: Crop Tool in  CS5
                      Noel Carboni Community Member

                      Bug-ridden doesn't mean "with virus".  Don't worry; Microsoft doesn't provide virus-laden drivers.  The term "bug" means "error".

                       

                      Since you haven't told us what version of Windows you're running, I'll make the instructions more general:

                       

                      Here's what you do:

                       

                      1.  Go to this site:

                       

                      http://www.amd.com/us/pages/amdhomepage.aspx

                       

                      2.  Click on the Find a Driver link near the upper-right of the page.

                       

                      3.  Choose Desktop Graphics, Radeon HD Series, Radeon HD 5xxx Series PCIe, enter your operating system, then press View Results>>.

                       

                      ATI.jpg

                       

                      4.  The above will take you to a page where you can download a package called Catalyst Software Suite 11.5.  Hit the [ Download ] button.

                       

                      5.  When prompted, you want to Run the downloaded installer.

                       

                      6.  Follow the on-screen instructions to install Catalyst 11.5.

                       

                      7.  It may not prompt you to reboot, but do so after completing the installer anyway.

                       

                      I can't guarantee this will correct the problem you're having - for all I know you may have a bad mouse - but Catalyst 11.5 is a known good set of drivers (that is the version I run with my Radeon HD 5670 card).  If after having installed Catalyst 11.5, if the problem isn't fixed for you, please post again and we can do further diagnosis here.

                       

                      -Noel

                      • 8. Re: Crop Tool in  CS5
                        always forever weddings Community Member

                        It is Windows 7.  Does that make any difference?

                         

                        Sincerely,

                         

                        Donna Williams

                        Always Forever Photography

                        www.alwaysforeverphoto.com

                        dwilliams@alwaysforeverphoto.com

                        941.358.3423

                         

                        We will create memories of your life

                        • 9. Re: Crop Tool in  CS5
                          Noel Carboni Community Member

                          The instructions above are equally valid for all versions of Windows.

                           

                          Windows 7 is what I'm using as well without problems, so that's an additional indication that Catalyst 11.5 will be a good driver set for you.

                           

                          -Noel

                          • 10. Re: Crop Tool in  CS5
                            always forever weddings Community Member

                            It was the mouse.  I replaced the mouse, and it works fine now!  Yeah!!!