Are you looking for a solution to your titles issue or with your issues with Tech Support, supermama? We can't help you with the latter, since we don't work for Adobe and have nothing to do with how the company is run.
But as for your crashing issue, that depends on a lot of things. But we'll need much more information.
What type of camcorder is your video coming from and how did you get it into your computer? When you started your project, which project settings did you select? If you selected the proper project settings for your camcorder, there should not be a red line above the clips on your timeline until you add effects to them. Is that the case?
When clips do have red lines above them, do you press Enter to render them? (They will turn green and your computer's performance will improve greatly.)
How fast is your processor and how much RAM do you have? Which operating system are you using? Have you ensured that you have even the non-critical updates as well as the latest version of Quicktime?
How much free, freshly defragmented space is on your C drive? Are you working with more than one hard drive? If so, are all of your drives formatted NTFS rather than FAT32 (as they come from the factory)?