16 Replies Latest reply: Nov 30, 2011 9:14 AM by Nash_John RSS

    unable to upload to photoshop or youtube

    MarkChoate Community Member

      Hi,

      I am experienced Elements user, but new to Premiere.

      Have not been able to successfully upload first project to photoshop.com or youtube.

      Would appreciate assistance.

      Thanks!

      Mark

        • 1. Re: unable to upload to photoshop or youtube
          Steve Grisetti CommunityMVP

          Without knowing what steps you are taking, it's hard to say, Mark.

           

          I assume you've set up accounts and have ensured Premiere Elements is logged into them.

           

          And that you've gone to Edit/Preferences and ensured Web services are updated.

           

          If so, it's possible your antivirus or firewall is blocking the program -- which is particularly likely if you're using a program like Norton or McAfee.

           

          Can you manually load to either service? Are you located someplace other than the USA?

          • 2. Re: unable to upload to photoshop or youtube
            MarkChoate Community Member

            Wow.  Nice quick reply.

            Thanks, Steve.

            I am in meeting right now and will work your suggestions.

            Just wanted to tell you I appreciate your quick comeback.

            Mark

             

            From: Steve Grisetti <forums@adobe.com>

            To: Mark Choate <markwchoate@yahoo.com>

            Sent: Wednesday, June 1, 2011 8:20 AM

            Subject: unable to upload to photoshop or youtube

             

            Without knowing what steps you are taking, it's hard to say, Mark.

             

            I assume you've set up accounts and have ensured Premiere Elements is logged into them.

             

            And that you've gone to Edit/Preferences and ensured Web services are updated.

             

            If so, it's possible your antivirus or firewall is blocking the program -- which is particularly likely if you're using a program like Norton or McAfee.

             

            Can you manually load to either service?

            • 3. Re: unable to upload to photoshop or youtube
              MarkChoate Community Member

              Steve,

               

              I noticed on Welcome Screen that the 'gathering use info' at the bottom keeps scrolling, never stops.

              Does that indicate a hangup that could be causing my problem?

              Looks as if my photoshop.com account is good and up-to-date.

              I just now went into Edit/Preferences and manually updated Web services.

              Thank you

               

              From: Steve Grisetti <forums@adobe.com>

              To: Mark Choate <markwchoate@yahoo.com>

              Sent: Wednesday, June 1, 2011 8:20 AM

              Subject: unable to upload to photoshop or youtube

               

              Without knowing what steps you are taking, it's hard to say, Mark.

               

              I assume you've set up accounts and have ensured Premiere Elements is logged into them.

               

              And that you've gone to Edit/Preferences and ensured Web services are updated.

               

              If so, it's possible your antivirus or firewall is blocking the program -- which is particularly likely if you're using a program like Norton or McAfee.

               

              Can you manually load to either service?

              • 4. Re: unable to upload to photoshop or youtube
                MarkChoate Community Member

                Just tried to upload to photoshop.com and immediately received this error:

                 Failed 

                Sorry, an error occur during the uploading process. Please try again later.

                 

                 

                 

                From: Steve Grisetti <forums@adobe.com>

                To: Mark Choate <markwchoate@yahoo.com>

                Sent: Wednesday, June 1, 2011 8:20 AM

                Subject: unable to upload to photoshop or youtube

                 

                Without knowing what steps you are taking, it's hard to say, Mark.

                 

                I assume you've set up accounts and have ensured Premiere Elements is logged into them.

                 

                And that you've gone to Edit/Preferences and ensured Web services are updated.

                 

                If so, it's possible your antivirus or firewall is blocking the program -- which is particularly likely if you're using a program like Norton or McAfee.

                 

                Can you manually load to either service?

                • 5. Re: unable to upload to photoshop or youtube
                  Steve Grisetti CommunityMVP

                  It is most likely that some antivirus or firewall software or hardware is keeping you from reaching the sites.

                  • 6. Re: unable to upload to photoshop or youtube
                    MarkChoate Community Member

                    Today disabled all firewall and antivirus.

                    Still no progress.

                    Stumped.

                    Any advice on where to get help?

                    Badly need to get up and running.

                    Thanks

                    • 7. Re: unable to upload to photoshop or youtube
                      Steve Grisetti CommunityMVP

                      I'd recommend you contact Photoshop.com -- but if your issue is with both YouTube and Photoshop.com, I've no idea what's going on.

                       

                      Sorry. Without sitting down at your computer and poking around, I know of no solution.

                       

                      I guess you could contact Adobe Tech Support and see if they can walk you through some troubleshooting.

                      • 8. Re: unable to upload to photoshop or youtube
                        A.T. Romano Community Member

                        Mark Choate

                         

                        I would be happy to offer suggestions to help you resolve your issue here if you prefer.

                         

                        First let us focus on the Share/Online/Photoshop.com...

                         

                        When you first clicked on the Photoshop.com choice, did you see a flash on/off message "downloading presets"? Also, if you look to the top of the Premiere Elements workspace, do you see a "Welcome, followed by your name"? If you do, click on that and then sign out and resign in with our Adobe ID and password. Restart the computer, reopen Premiere Elements and note:

                        a. Do you see your Welcome, followed by your name?

                        b. Do you get the Downloading Presets when you first click on Photoshop.com choice in Share/Online?

                        c. Is your upload of your Timeline to Photoshop.com now successful?

                         

                        It is also a good idea to go to http://www.photoshop.com to determine if your Adobe ID and password are recognized at that location. Did you ever say here or elsewhere what version of Premiere Elements that you are using? If not, what version are you using? The never ending "gathering information" has been part of the syndrome of disappearing contacts and listing of sent emails in Find/History and other problems in Photoshop Elements. The fix has been to sign in and out of Photoshop.com from within the program. The fix is not always permanent but it does allow you to move forward.

                         

                        On to the matter of uploading to YouTube via Share/Online/YouTube. If you are on a time crunch, you might consider exporting your Timeline to a file, such as mp4 or mov (details to be provided if necessary) and then uploading that file at the YouTube web site.

                         

                        Depending on how the above works out, have you done a complete and clean uninstall/reinstall of Premiere Elements? Do you have an installation disc or did the program come pre-installed with your computer? Always lots of questions and answers needed.

                         

                         

                        Hope some of the above proves helpful. Please do not hesitate to ask for clarification on anything that I have written here or elsewhere.

                         

                        Thanks. Looking forward to your follow up.

                         

                        ATR

                        • 9. Re: unable to upload to photoshop or youtube
                          MarkChoate Community Member

                           

                          Thank you!

                          Will work through these good recommendations today and see what happens.

                          Fingers crossed.

                           

                          From: A.T. Romano <forums@adobe.com>

                          To: Mark Choate <markwchoate@yahoo.com>

                          Sent: Thursday, June 2, 2011 8:26 AM

                          Subject: unable to upload to photoshop or youtube

                           

                          Mark Choate

                           

                          I would be happy to offer suggestions to help you resolve your issue here if you prefer.

                           

                          First let us focus on the Share/Online/Photoshop.com...

                           

                          When you first clicked on the Photoshop.com choice, did you see a flash on/off message "downloading presets"? Also, if you look to the top of the Premiere Elements workspace, do you see a "Welcome, followed by your name"? If you do, click on that and then sign out and resign in with our Adobe ID and password. Restart the computer, reopen Premiere Elements and note:

                          a. Do you see your Welcome, followed by your name?

                          b. Do you get the Downloading Presets when you first click on Photoshop.com choice in Share/Online?

                          c. Is your upload of your Timeline to Photoshop.com now successful?

                           

                          It is also a good idea to go to http://www.photoshop.com to determine if your Adobe ID and password are recognized at that location. Did you ever say here or elsewhere what version of Premiere Elements that you are using? If not, what version are you using? The never ending "gathering information" has been part of the syndrome of disappearing contacts and listing of sent emails in Find/History and other problems in Photoshop Elements. The fix has been to sign in and out of Photoshop.com from within the program. The fix is not always permanent but it does allow you to move forward.

                           

                          On to the matter of uploading to YouTube via Share/Online/YouTube. If you are on a time crunch, you might consider exporting your Timeline to a file, such as mp4 or mov (details to be provided if necessary) and then uploading that file at the YouTube web site.

                           

                          Depending on how the above works out, have you done a complete and clean uninstall/reinstall of Premiere Elements? Do you have an installation disc or did the program come pre-installed with your computer? Always lots of questions and answers needed.

                           

                           

                          Hope some of the above proves helpful. Please do not hesitate to ask for clarification on anything that I have written here or elsewhere.

                           

                          Thanks. Looking forward to your follow up.

                           

                          ATR

                          • 10. Re: unable to upload to photoshop or youtube
                            MarkChoate Community Member

                            Thank you.

                             

                            With your suggestions, we finally got upload working.  Successfully uploaded to photoshop.com and to

                            youtube.

                            In both cases, though, we have to retry 4 or 5 times after getting error message and retry button.

                            Please see attached screenshots.

                            Is there a way to eliminate the need to retry?

                             

                            Mark Choate

                            • 11. Re: unable to upload to photoshop or youtube
                              A.T. Romano Community Member

                              Mark Choate

                               

                              That was really great news. Congratulations on your success.

                               

                              I did not see the screenshots to which you referred in your post.

                               

                              What did you retry in the procedures...the signing in and out of photoshop.com or something else?

                               

                              Right now I believe that there is a serious issue related to photoshop.com that needs addressing by whomever is running it. I suspect that the issues seen in Photoshop Elements with the missing contacts and list of sent emails Find/History is just the surface of an issue in this service and Premiere Elements and Photoshop Elements. Key word here is speculation.

                               

                              Please do not hesitate to ask if you need help on any further Premiere Elements issue, be it here or elsewhere.

                               

                              Keep up the good work.

                               

                              Thanks.

                               

                              ATR

                              • 12. Re: unable to upload to photoshop or youtube
                                the_wine_snob CommunityMVP

                                ATR,

                                 

                                I have no idea how this might/might not affect Adobe's Photoshop.com, but I know that Adobe is starting some major upgrading on their servers, and some of the software, that run them. We might well see disruptions in the forums, as a result.

                                 

                                This work might be important to things running smoothly, or just something meaningless to worry about. Only time will tell.

                                 

                                Good luck to us all... and thank you for helping with Mark's issues.

                                 

                                Hunt

                                • 13. Re: unable to upload to photoshop or youtube
                                  MarkChoate Community Member

                                  Thanks, guys,

                                   

                                  Your response and communication on the Forum is outstanding.  Feels like I have friends at Photoshop.

                                  Adds value big time.  You're making a large company feel small to the client.  That's good!

                                  With ATR's wise guidance, and help of my local IT guy, we are uploading successfully.  Have to hit retry

                                  several times, otherwise going smoothly.

                                  Thank you,

                                  Mark Choate

                                   

                                  From: Bill Hunt <forums@adobe.com>

                                  To: Mark Choate <markwchoate@yahoo.com>

                                  Sent: Thursday, June 2, 2011 7:51 PM

                                  Subject: unable to upload to photoshop or youtube

                                   

                                  ATR,

                                   

                                  I have no idea how this might/might not affect Adobe's Photoshop.com, but I know that Adobe is starting some major upgrading on their servers, and some of the software, that run them. We might well see disruptions in the forums, as a result.

                                   

                                  This work might be important to things running smoothly, or just something meaningless to worry about. Only time will tell.

                                   

                                  Good luck to us all...  and thank you for helping with Mark's issues.

                                   

                                  Hunt

                                  • 14. Re: unable to upload to photoshop or youtube
                                    the_wine_snob CommunityMVP

                                    Mark,

                                     

                                    I do not know if the maintenance on some Adobe servers plays ANY role in what you are experiencing, but could explain why things are not working smoothly. If that is part of the issue, we can only hope that things smooth out soon. The idea that the on-going mainenance is possibly part of the equation, is pure speculation and guesses on my part. Just trying to come up with a logical explanation. I see some issues in the forums, and those might/might not translate to Photoshop.Com.

                                     

                                    Why you have to try multiple tmes, if it's not the server maintenance, is not something that I can explain. With Internet connections, there can be a lot of potential issues. I am sure that your IT folk have been addressing most of those potential issues.

                                     

                                    The good news is that ATR has given you very useful instructions, that, in the end, are getting your videos uploaded to Photoshop.Com. I greatly appreciate his assistance, as I have learned something in the process, not having used Photoshop.Com myself. Now, when I do, I am armed with some good things to consider.

                                     

                                    Good luck, and happy editing,

                                     

                                    Hunt

                                    • 15. Re: unable to upload to photoshop or youtube
                                      MarkChoate Community Member

                                      Thanks, Hunt, very much.

                                      Mark

                                       

                                      Sent from my iPad

                                      • 16. Re: unable to upload to photoshop or youtube
                                        Nash_John Community Member

                                        Its sometimes better to export your videos to your computer first , and then manually go to these(Photoshop.com and Youtube.com) and upload your videos.

                                        Most of the times you get better quality by this process.

                                         

                                        And for sharing with PrE, if you get an error always update your web services from Edit->Preferences first.