7 Replies Latest reply: Jun 3, 2011 12:57 PM by Brittanyls RSS

    AME CS4 Hangs, Extremely Slow

    Brittanyls Community Member

      Hi!

       

      I have a short PPro project that I am trying to render, only 5 min long.  The project consists of WMV files, WAV audio files, and that's it.  I am exporting to AME in the "Youtube Widescreen HD" format.  However, AME takes its time when loading.  It hangs at "Loading 'projectname.pproj'".  Then, after about 5-10 minutes, it will hang at the encoding stage, showing 00:00:00 for the elapsed time and _:_:_ for the estimated remaining.  Once, the video did begin to encode, but it hung on 00:00:43 and refused to continue encoding.

       

      I have never had a problem like this before.

       

      I then tried creating a new project and exported a short sequence consisting of only one video to see if I would have the same problem.  I did not; the project loaded and encoded in a timely manner in AME.

       

      After that, I tried to import the project into another Premiere project and then export, to see if that would do anything.  It didn't help, and I still experienced the same problem as before.

       

      Everything is stored on my C:/ drive.

      help.png

      What I have been staring at for about an hour now.

       

      -----------------

      System Information

      ------------------

      Time of this report: 6/1/2011, 21:40:12

             Machine name: BRITTANY-PC

         Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)

                 Language: English (Regional Setting: English)

      System Manufacturer: HP-Pavilion

             System Model: AV129AV-ABA p6180t

                     BIOS: BIOS Date: 08/19/09 16:38:46 Ver: 5.09

                Processor: Intel(R) Core(TM)2 Quad CPU    Q8400  @ 2.66GHz (4 CPUs), ~2.7GHz

                   Memory: 6144MB RAM

      Available OS Memory: 6144MB RAM

                Page File: 5956MB used, 6328MB available

              Windows Dir: C:\Windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: 96 DPI (100 percent)

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7600.16385 32bit Unicode

       

      Please help!

      -Brittany

        • 1. Re: AME CS4 Hangs, Extremely Slow
          Bill Hunt CommunityMVP

          Brittany,

           

          WMV's take a lot of processing. If possible, you might want to consider converting those files, prior to Import. Things will be sped up greatly.

           

          Now, that would address the "extremely slow" aspect, but might/might not address the hanging of AME.

           

          As a test, I would ignore the Project and PrPro for a moment, and launch AME as a stand-alone app. Import one of the WMV's, unedited, and try to Export to your HD YouTube setting. Does AME complete that task?

           

          I also do not see other details of your complete I/O Sub-system, i.e. your HDD's, other than Page File size and location, and system = C:\. Can you post the full details, with the HDD sizes, speed, amount of free space, controller type(s) and how you have your HDD's allocated for PrPro and AME? Also, do your have any partitioned HDD's?

           

          Good luck,

           

          Hunt

          • 2. Re: AME CS4 Hangs, Extremely Slow
            John T Smith CommunityMVP

            >Everything is stored on my C:/ drive

             

            Well... that is not good... you need at least two hard drives (separate drives, never a partition) with OS and software on your boot drive and video files on the 2nd drive

             

            My 3 hard drives are configured as... (WD = Western Digital)
            1 - 320G WD Win7 64bit Pro and all program installs
            2 - 320G WD Win7 swap file and video project files
            3 - 1T WD all video files... input & write files
            .
            Search Microsoft to find out how to redirect your Windows swap file
            http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
            .
            Trying to use only ONE Hard Drive for Video Editing
            .
            You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
            .
            Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
            .
            You as a person cannot do both at the same time with the same hand
            .
            A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for easy video editing
            .
            You need AT LEAST two hard drives (separate drives, never a partition) with Windows (or Mac OS) and software on your boot drive, and video files on a 2nd drive so the boot drive is now slowed down by trying to do everything
            .
            I find that the three drives I use works very well for me, for editing AVCHD video
            .
            Depending on your exact hardware (motherboard brand & model AND USB2 enclosure brand & model AND hard drive brand & model) AND the type of video file, you may... or may NOT... be able to use an external USB2 hard drive for video editing
            .
            Steve Grisetti in the Premiere Elements forum http://forums.adobe.com/thread/856208?tstart=0 and Jim Simon in the Premiere Pro forum http://forums.adobe.com/thread/856433?tstart=0 use USB externals for editing
            .
            A USB3 hard drive connected to a motherboard with USB3 is supposed to be fast enough for video editing (I don't have such, so don't know) but eSata DOES have a fast enough data transfer for video editing... I have not used this eSata Dock... for reference only, YMMV and all the usual disclaimers
            .
            http://www.amazon.com/Thermaltake-BlacX-eSATA-Docking-Station/dp/B001A4HAFS/ref=cm_cmu_pg_ t

            • 3. Re: AME CS4 Hangs, Extremely Slow
              Brittanyls Community Member
              function(){return A.apply(null,[this].concat($A(arguments)))}

              John T Smith wrote:

               

              >Everything is stored on my C:/ drive

               

              Well... that is not good... you need at least two hard drives (separate drives, never a partition) with OS and software on your boot drive and video files on the 2nd drive would be doing something with your video file at the same time as all the other work

              Unfortunately, purchasing extra drives is not something that is realistic financially for me right now. (Everytime I ask a question on here, someone always scolds me about my setup...)

               

              Bill, I will test your suggestion and post that information for you as soon as I get home. I am assuming that I just didn't paste all of dxdiag?

              • 4. Re: AME CS4 Hangs, Extremely Slow
                Bill Hunt CommunityMVP

                (Everytime I ask a question on here, someone always scolds me about my setup...)

                 

                Brittany,

                 

                Don't think of it as "scolding," but instead just pointing out that a single HDD is sub-optimal for video editing, as it WILL be a bottleneck. Semantics? Yes, but in a very helpful way.

                 

                Good luck, and hope that John T's links will be helpful.

                 

                Hunt

                • 5. Re: AME CS4 Hangs, Extremely Slow
                  Brittanyls Community Member

                  the_wine_snob wrote:

                   

                  Brittany,

                   

                  WMV's take a lot of processing. If possible, you might want to consider converting those files, prior to Import. Things will be sped up greatly.

                   

                  Well, I already do convert my files.  Originally, the files are in .MTS format.  I use Free HD Converter to convert them all to "WMV HD."  I tried taking a small section of a sequence, and replacing all of the clips with AVIs created using the Free HD Converter.  However, when put in Premiere, only a still image shows up with the sound playing in the background.  Is there a format you would reccommend for using with Premiere?

                   

                  As a test, I would ignore the Project and PrPro for a moment, and launch AME as a stand-alone app. Import one of the WMV's, unedited, and try to Export to your HD YouTube setting. Does AME complete that task?

                   

                  Yes, AME completes that task quickly and without a problem.

                  I also do not see other details of your complete I/O Sub-system, i.e. your HDD's, other than Page File size and location, and system = C:\. Can you post the full details, with the HDD sizes, speed, amount of free space, controller type(s) and how you have your HDD's allocated for PrPro and AME? Also, do your have any partitioned HDD's?

                  I'm not sure if this is what you're looking for, but here it goes:

                   

                  Everything is on my C:/ drive.  It is not partitioned.  I have 142 GB left of 581 GB.  Everything saves to the default location of My Documents.  I'm not sure if this is what you are looking for.

                   

                  ALSO in my project there are many titles and a few MP4 videos.  The MP4s were rendered in After Effects.  I can't believe I forgot to include that in my original post...

                   

                  So, I took an extremely small portion of the sequence, only about a minute long.  This part consisted of only about 10 WMVs.  The video would quickly load in AME and begin to encode.  However, about 60% of the way through, AME would encounter an "Unknown Error."  So, I'm assuming the problem is not with AME, but with my project itself.

                   

                  -Brittany

                  • 6. Re: AME CS4 Hangs, Extremely Slow
                    Bill Hunt CommunityMVP

                    Well, I already do convert my files.  Originally, the files are in .MTS format.  I use Free HD Converter to convert them all to "WMV HD."  I tried taking a small section of a sequence, and replacing all of the clips with AVIs created using the Free HD Converter.  However, when put in Premiere, only a still image shows up with the sound playing in the background.  Is there a format you would reccommend for using with Premiere?

                     

                    I see. I am not familiar with that conversion program, but WMV will not be your best intermediate format. You are starting with pretty heavily-compressed MPEG material, and then re-compressing to another format/CODEC, that requires a lot of processing power.

                     

                    Have you tried just renaming one of the MTS files to .MPEG, and Importing that? Do one, as a test please, as that might get you a file that you can use, without any conversion.

                     

                    Good luck,

                     

                    Hunt

                    • 7. Re: AME CS4 Hangs, Extremely Slow
                      Brittanyls Community Member

                      Have you tried just renaming one of the MTS files to .MPEG, and Importing that? Do one, as a test please, as that might get you a file that you can use, without any conversion.

                      I can import the MTS files, but the problem is that in Premiere the videos skip, jump, and turn green.  So, I have thought converting them to WMV would work, but I guess not.

                       

                      Here is what happens when I change the name to .MPEG:

                       

                      nope.png

                      Premiere still recognizes the video as MTS format, so the video still skips. Here are my other options for conversion with the HD converter:

                       

                      options.png

                      I have already tried converting the video to Avi (High quality), but when imported the sound plays correctly and the video is a still image.  SHould I try MPEG2 HD? Or use a different converter?

                       

                      EDIT: I don't know if this program is reliable. I just tried converting an MTS video into MPEG2 HD format, and when imported into Premiere, the sound was absolutely horrible. Is there a *free* HD video converter that anyone can reccommend, and a format?