10 Replies Latest reply: Jun 6, 2011 5:33 PM by Bill Hunt

Help all gone wrong CS5

Darren Hall Jun 6, 2011 9:25 AM

Hi All,

yesterday I downloaded Nvidia 275.33 drivers for my Laptop Lenovo W701 FX2800M and when I was installing it I got a bluescreen and ended up using Lenovo recover tool to get it to start up again. after that nothing wants to work.It gives me the above error. I want to reinstall Production Premium but when I go to Help menu and click on deactivate nothing happens. I have tried with the online Adobe chat but they say it is a technical problem. I just need to deactivate CS5 so I can reinstall. any ideas thanks

Darren

1. Re: Help all gone wrong CS5

Harm Millaard Jun 6, 2011 9:40 AM (in response to Darren Hall)

Fix your notebook first.
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2. Re: Help all gone wrong CS5

Bill Hunt Jun 6, 2011 9:40 AM (in response to Darren Hall)

Darren,

Your error message is pointing to an issue with Photoshop. Can you do a Repair Install of Photoshop?

Did you get the same error message for PrPro.exe, or just Photoshop? If just for PS, you might want to post to the PS/Windows Forum too.

Good luck,

Hunt

PS - reading that error message (hint, Crop in on those for easy reading), it looks like your "owls" are now "orphans." [Just kidding]
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3. Re: Help all gone wrong CS5

Bill Hunt Jun 6, 2011 9:52 AM (in response to Bill Hunt)

The reason that you see the question about Premiere Pro is that Darren originally posted to the PrPro CS5/CS5.5 Forum, and it looks like a MOD moved it for him, or duplicated it and posted it here.

Just to save anyone confusion.

Hunt
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4. Re: Help all gone wrong CS5

Darren Hall Jun 6, 2011 9:56 AM (in response to Harm Millaard)

Hi Harm

what is wrong with my note book?
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5. Re: Help all gone wrong CS5

Noel Carboni Jun 6, 2011 9:59 AM (in response to Darren Hall)

"Owl Orphanage" refers generally to plug-ins.

I don't recognize this specific error, but I'll hazard a guess that you've tried to install some 3rd party plug-in(s) by either incompletely copying them or pointing your Extra Plug-ins Folder at an old version of Photoshop.

-Noel
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6. Re: Help all gone wrong CS5

Darren Hall Jun 6, 2011 10:02 AM (in response to Bill Hunt)

Thanks Bill
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7. Re: Help all gone wrong CS5

Darren Hall Jun 6, 2011 10:39 AM (in response to Noel Carboni)

Hi Noel,

thanks it was it was the Matrox drivers and effects.

Darren
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8. Re: Help all gone wrong CS5

Darren Hall Jun 6, 2011 10:42 AM (in response to Bill Hunt)

Hi Bill,

it was on PS and AE. It was the Matrox drivers and utils. they went missing when I did the recovery.

thanks

Darren
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9. Re: Help all gone wrong CS5

Bill Hunt Jun 6, 2011 5:31 PM (in response to Noel Carboni)

Noel,

While there have been several jokes, over the years (Owl Orphanage is not the most outrageous name in Adobe products), I never fully knew what the implications were. Now, I feel better, as I could just imagine all those deceased owl moms and dads.

I appreciate the reference to 3rd party plug-ins.

Hunt
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10. Re: Help all gone wrong CS5

Bill Hunt Jun 6, 2011 5:33 PM (in response to Darren Hall)

Darren,

So glad that you got it sorted out!

Thanks for pointing it out that Matrox drivers were the issue.

Good luck,

Hunt
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