2 Replies Latest reply on Jun 27, 2011 10:05 AM by viking101

    Presenter Pro Issues - HELP !!

    Leotmm11

      Hi all

       

      I recently purchased the Elearning suite 2.0 (and am in the process of requesting an upgrade as it was 3 days prior to 2.5's release - bummer I know !!)

       

      and I have had HUGE problems with Presenter Pro

      aside from it not installing properly etc a problem that has been sort of over come - I have had MAJOR problems with adding Audio through the presenter tab - basically it will not let me do it !!!! it completely freezes ppt with a 'not responding' dialog and then shuts down powerpoint - I have this problem with Video also -

       

      I have found I published a package and the video won't work - half the animations don't work and its not going very well at all !!!!

       

      so

       

      Can anyone tell me how to trouble shoot my Audio - video issue first and foremost PLEASE - have found the adobe support line to be VERY unsupportive (I was left on hold for 49 minutes one time before I even spoke to a person who ended up palming me off to 4 others who all did not solve my problem !!!)

        • 1. Re: Presenter Pro Issues - HELP !!
          nirupam_tewary Level 1

          hi Leo

           

          Please accept our apologies for the issues you have been facing with Adobe Presenter. To help us identify and resolve the issues, can you please provide the following detail:

           

          1. The Windows version

          2. The PowerPoint version

          3. the version of Presenter (Adobe Presenter > Help > About Adobe Presenter)

          4. if the version is not 7.0.6, please update from the Help > Updates menu and ensure the patches have been installed; upon updation, the version should be 7.0.6 build 7604.

          5. What kind of audio are you trying to add (mp3 or wav)?

          6. What kind of video are you trying to add (mpg, flv, mp4, wmv etc)?

           

          thanks

           

          Nirupam Tewary

          Adobe Systems

          • 2. Re: Presenter Pro Issues - HELP !!
            viking101

            I'm experiencing the same problem, in addition to "codec failed" messages and other crashes.  This is extremely frustrating and causing many hours (now days) of lost work.

             

            I'm using the following.

             

            1. The Windows version--Windows 7.

             

            2. The PowerPoint version-Powerpoint 2010

             

            3. the version of Presenter (Adobe Presenter > Help > About Adobe Presenter)

             

            4.  if the version is not 7.0.6, please update from the Help > Updates  menu and ensure the patches have been installed; upon updation, the  version should be 7.0.6 build 7604.--I'm using 7.0.6. build 7604

             

            5. What kind of audio are you trying to add (mp3 or wav)?--I'm using whatever is built-in to the Presenter software (I presume it's mp3).

             

            6. What kind of video are you trying to add (mpg, flv, mp4, wmv etc)?--Here too, I'm currently using whatever is built-in to the Presenter software.