We purchased a Xerox Phaser 5550DT for our Finance department about 2-3 months ago and to this date, we are still having issues printing from Adobe Reader to it. Because of these issues we are experiencing with this printer and Adobe Reader, we have been unable to decommission their existing aging printer - which we had planned to replace with this Xerox Phaser.
What is happening is when a user chooses to do a "2-up duplex" (2 pages per side) print from tray 3 (prepunched paper), it prints in the wrong order (pages 3 and 4 on the front, pages 1 and 2 on the back - you can tell because the holes are on the wrong side of the paper). But, this only occurs with Adobe Reader - it does not occur with out accounting applications, MS Office, etc.
I have been working with a Support Engineer at Xerox and he has come back and basically told me that there is nothing that can be done because the Xerox print drivers "can't stop Adobe from adding their own Viewing Orientation on top of the print job". I have been advised by him that part of the issue is caused by the "Auto Rotate" option on the print menu - but when I disable this option, it causes more harm than good.
This is everything we have tried to do to resolve this printing issue:
Does anyone have any suggestions, or has anyone experienced this before?
I ran into this same issue today. What finally worked was to use the Xerox driver to control 2 sided printing only and to use Reader to specify the number of pages on a page. Make sure you set the page orientation in File=>Print Settings. That way you can turn off the auto rotate and center.