1 Reply Latest reply: Jun 13, 2011 1:28 AM by Dominic Michael RSS

    Error when switching between drafts: "The instruction at "0x009f6487" ...

    RickEEE Community Member

      Running Contribute CS3 and get this error frequently when switching between documents in the Draft Console:

       

      The instruction at "0x009f6487" referenced memory at "0x06bd7a24". The memory could not be "read".

      Click on OK to terminate the program

      Click on Cancel to debug the program

       

      I do not get this error any other time. Only when editing multiple documents and switching between them. Clicking Save for Later on the toolbar, instead of clicking directly on the document in the Draft Console does not help.

       

      Any help or suggestions are much appreciated.

        • 1. Re: Error when switching between drafts: "The instruction at "0x009f6487" ...
          Dominic Michael Adobe Employee

          Can you please try clearning the Contribute preferences?

           

          To Clear the preference, quit Contribute, and then delete the Contribute CS3 folder in C:\Documents and Settings\<user>\Local Settings\Application Data\Adobe\ and also run the following command " reg delete "HKCU\Software\Adobe\Contribute 4.1" /f " if you are using Contribute CS3. Reconnect to the site and try the same scenario.
          Note that, if you clear the preferences then no connection will be listed in Contribute, you need to recreate the connections. It will be like a fresh installation.