2 Replies Latest reply on Jun 9, 2011 10:07 AM by John Hawkinson

    Problems with InDesign CS5 APPCRASH

    damajor123

      Hi,

       

      i am receiving an APPCRASH when i try to open an indd file. this file was created on a mac, don't know which version of indesign.

       

      so when i start indesign without any file to load, it works. i can even create files and edit them.

       

      but this one file in special doesn't work. so here is the error screen:

       

      Problemsignatur:

        Problemereignisname: APPCRASH

        Anwendungsname: InDesign.exe

        Anwendungsversion: 7.0.4.553

        Anwendungszeitstempel: 4d890440

        Fehlermodulname: Public.dll

        Fehlermodulversion: 7.0.4.553

        Fehlermodulzeitstempel: 4d8903ca

        Ausnahmecode: c0000005

        Ausnahmeoffset: 00038727

        Betriebsystemversion: 6.1.7601.2.1.0.256.48

        Gebietsschema-ID: 3079

        Zusatzinformation 1: 0a9e

        Zusatzinformation 2: 0a9e372d3b4ad19135b953a78882e789

        Zusatzinformation 3: 0a9e

        Zusatzinformation 4: 0a9e372d3b4ad19135b953a78882e789

       

      i already looked for solutions, but replacing fonts doesn't work.

      i have also reinstalled the complete master collection, tried with/without updates, but nothing helped.

       

      my system is a lenovo T510 Laptop (Intel Core i7, 4GB Ram, Win7 x64)

       

      thx in advance for any kind of help!