4 Replies Latest reply on Jun 20, 2011 5:58 AM by totallylost2011

    suddenly stopped working

    totallylost2011

      i get the error

      "there was an error while loading the plug-in 'papermetadata.api'. the plug -in failed to initialize.

       

      then it says it encountered a pblm and needs to close

      AppName: acrobat.exe AppVer: 6.0.0.878 ModName: unknown

      ModVer: 0.0.0.0 Offset: 00060000

       

      any ideas

       

      everything worked fine before today

        • 1. Re: suddenly stopped working
          totallylost2011 Level 1

          <?xml version="1.0" encoding="UTF-16"?>


          <DATABASE>
          <EXE NAME="Acrobat.exe" FILTER="GRABMI_FILTER_PRIVACY">
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              <MATCHING_FILE NAME="Acrobat.exe" SIZE="10207298" CHECKSUM="0x6C9EC94F" BIN_FILE_VERSION="6.0.0.878" BIN_PRODUCT_VERSION="6.0.0.878" PRODUCT_VERSION="6.0.0.2003051900" FILE_DESCRIPTION="Adobe Acrobat 6.0" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Adobe Acrobat" FILE_VERSION="6.0.0.2003051900" ORIGINAL_FILENAME="acrobat.exe" LEGAL_COPYRIGHT="Copyright 1984-2003 Adobe Systems Incorporated and its licensors. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.0.0.878" UPTO_BIN_PRODUCT_VERSION="6.0.0.878" LINK_DATE="05/19/2003 19:17:37" UPTO_LINK_DATE="05/19/2003 19:17:37" VER_LANGUAGE="English (United States) [0x409]" />
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              <MATCHING_FILE NAME="plug_ins\PictureTasks\OLS\OnlineServices.dll" SIZE="692224" CHECKSUM="0x3BE70101" BIN_FILE_VERSION="1.0.0.0" BIN_PRODUCT_VERSION="1.0.0.0" PRODUCT_VERSION="1.0" FILE_DESCRIPTION="Online Services Library" COMPANY_NAME="Adobe Systems, Incorporated" PRODUCT_NAME="Adobe Online Services for Acrobat" FILE_VERSION="1.0x000" ORIGINAL_FILENAME="OnlineServices.dll" INTERNAL_NAME="Online Services Wizard" LEGAL_COPYRIGHT="© 1990-2003 Adobe Systems Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="1.0.0.0" UPTO_BIN_PRODUCT_VERSION="1.0.0.0" LINK_DATE="04/09/2003 00:33:39" UPTO_LINK_DATE="04/09/2003 00:33:39" VER_LANGUAGE="English (United States) [0x409]" />
              <MATCHING_FILE NAME="plug_ins\Printme\ConsoleApp.exe" SIZE="40960" CHECKSUM="0x7C1187B3" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" LINK_DATE="11/01/2002 15:56:25" UPTO_LINK_DATE="11/01/2002 15:56:25" />
              <MATCHING_FILE NAME="Updater\acroaum.exe" SIZE="61440" CHECKSUM="0xEAE30C36" BIN_FILE_VERSION="6.0.0.0" BIN_PRODUCT_VERSION="6.0.0.0" PRODUCT_VERSION="6.0.0.0" FILE_DESCRIPTION="Acroaum 6.0" COMPANY_NAME="Adobe Systems Incorporated" PRODUCT_NAME="Acroaum" FILE_VERSION="6.0.0.0" ORIGINAL_FILENAME="acroaum.exe" INTERNAL_NAME="" LEGAL_COPYRIGHT="Copyright 2003 Adobe Systems Incorporated" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x50004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="6.0.0.0" UPTO_BIN_PRODUCT_VERSION="6.0.0.0" LINK_DATE="05/15/2003 07:53:05" UPTO_LINK_DATE="05/15/2003 07:53:05" VER_LANGUAGE="English (United States) [0x409]" />
          </EXE>
          <EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
              <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" VER_LANGUAGE="English (United States) [0x409]" />
          </EXE>
          </DATABASE>
          • 2. Re: suddenly stopped working
            totallylost2011 Level 1

            i tried renaming the paper....file, tried moving the apps into a different folder. nothing changes

             

            let  me know if you / what anyone might need for additional information to help

            • 3. Re: suddenly stopped working
              totallylost2011 Level 1

              any ideas even if only things to try or information to obtain would be

              greatly appreciated