2 Replies Latest reply on Jun 11, 2011 7:10 PM by pwillener

    multiple PC shutdowns after installation of AR X (10.0)

    shinlee Level 1

      1) advised update to Adobe Reader

      2) download/installed Adobe Reader X 10.0

      3) problem of multiple shutdowns after installation

      4) blue and black screens(some info include: dumping files) appear quickly when restarting.

      5) Microsoft error (paraphrase) "problem with restart" recommend repair.


      steps taken to resolve:

      1) restart repairs - as advised

      2) uninstall then reinstall AR X

      3) restore system - can only create restore point to after AR was installed

      4) tried to reinstall older version in Firefox, but an Add-on creates a problem


      I would just uninstall, but I need to have a PDF reader.  Any advice?


      Thank you in advance.