7 Replies Latest reply on Jun 15, 2011 7:52 AM by Pharther Phurther

    Premiere Pro CS5 crashing and not allowing updates

    danzoena

      Hello,

      I'm experiencing two problems with ProCS5.

       

      First, while in pro, the program crashes when I click on a video clip in the Lib to view it in the monitor.

       

      Second, I tried to update to the program hoping to correct the first issue, but the update returns the error "installation unsuccessful" for unknown reasons.

       

      I am running:

        Model Name: Mac Pro

        Model Identifier: MacPro1,1

        Processor Name: Dual-Core Intel Xeon

        Processor Speed: 2.66 GHz

        Number Of Processors: 2

        Total Number Of Cores: 4

        L2 Cache (per processor): 4 MB

        Memory: 7 GB

        Bus Speed: 1.33 GHz

       

      I just installed a 1.5T hard drive for video editing and formatted as Mac OS Extended (Journaled).

       

      I can view the videos directly from the hard drive and the play back is fine.  I'm only having this problem in Premiere Pro CS5.

      Any help will be greatly appreciated

       

      Regards,

      DS