10 Replies Latest reply on Jun 14, 2011 2:09 PM by Peter Grainge

    Favicon won't go away RH9

    Jack DeLand Level 1

      RH9 WebHelp (TCS 3) seems to be forcing a "favorite icon" on my projects. RH8 does not.  I am out of ideas on how to get rid of this default icon, which I definitely +don't+ want.

        • 1. Re: Favicon won't go away RH9
          Peter Grainge Adobe Community Professional (Moderator)

          There was always an icon so I assume you mean this is a different icon that you do not want.

           

          Check the configuration when you generate the help as there is now a favicon field there. If it has an icon specified, that is what you will get.

           

          A screenshot of the icon might help.

           


          See www.grainge.org for RoboHelp and Authoring tips

           

          @petergrainge

          • 2. Re: Favicon won't go away RH9
            Jack DeLand Level 1

            No, there is no entry in the Favicon field (i.e., in the RoboHelp interface) in either my RH8 or RH 9 project. This is what my original project under RH8 (TCS3) displays:

             

            8_favicon.png

             

            This is what a copy of the project under RH9 displays:

             

            9_favicon.png

             

             

            Nothing was changed by me for the RH9 version, I just let Robo convert from RH8.

             

            If the RH8 version is using an icon to get the "page" looking thing as a favicon, I can't find it; I have searched all the graphics files with IrfanView.  I can find whstart.ico and delete it, but the image still appears when I generate the WebHelp. Using Notepad++, I can find <element name="SSFavIconPath" value="" /> in my WebHelp.ssl file, and I can find 2217 instances of "icon" in the whole file set, but nothing useful. I don't want to have to manually edit HTML to change <link rel="shortcut icon" href="whstart.ico"> to something else or take it out entirely - RoboHelp is supposed to be doing that for me.I could kludge it by copying the version 8 image and saving over whstart.ico, but that's bogus.

             

            whstart.ico is identical in RH8 and RH9. The "page" favicon does appear when I take out the "shortcut icon" reference in the HTML manually.

             

            So, any ideas?

            • 3. Re: Favicon won't go away RH9
              Peter Grainge Adobe Community Professional (Moderator)

              Odd as I think the globe has always been the standard icon and the problem was changing that. I wonder if the browser used makes a difference?

               

              Unless you are averse to any icon, the simplest solution would be to create an icon you are happy with. There are plenty of icon editors out there for free. I use IcoFXPortable.

               


              See www.grainge.org for RoboHelp and Authoring tips

               

              @petergrainge

              • 4. Re: Favicon won't go away RH9
                Captiv8r Adobe Community Professional & MVP

                Hi all

                 

                For me the favicon was sporadic at best in 8 and earlier. So I can easily understand the confusion. I'm guessing 9 changed the playing field with the ability to choose our own. Probably touches some obscure area that now forces display of what went missing before.

                 

                I'm wondering if you would get the generic icon by specifying one that really doesn't exist?

                 

                Just sort of thinking out loud... Rick

                 

                 

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                • 5. Re: Favicon won't go away RH9
                  Jack DeLand Level 1

                  Peter,

                   

                  I don't want any icon at all, and was hoping someone would have an idea on how to force RH not to include one.

                   

                  Rick,

                   

                  No confusion on my part.  I just want the thing to go away.  The Favicon field in the RH8 interface is the same as in RH9.  I should not have to make a kludge; leaving the entry field blank should mean "no icon", not "revert to the one we're going to give you anyway". This is not a feature or even a bug; it's an error in judgment. IMO, of course.

                   

                  Jack

                  • 6. Re: Favicon won't go away RH9
                    Peter Grainge Adobe Community Professional (Moderator)

                    I will ask if there is a solution. At worst you have found a way to get back to where you were, albeit not ideal.

                     


                    See www.grainge.org for RoboHelp and Authoring tips

                     

                    @petergrainge

                    • 7. Re: Favicon won't go away RH9
                      Peter Grainge Adobe Community Professional (Moderator)

                      I didn't ask as I found a way that puts you back to where you were with RoboHelp 8 without hacking files.

                       

                      Open a text editor, create a blank file and save it as anyfilename.ico. Specify that and you get the old white page instead. I suspect that is a Windows default as I see that icon on every page I open for a site unless they have their own icon. Have you found any web page you can open without some icon?

                       


                      See www.grainge.org for RoboHelp and Authoring tips

                       

                      @petergrainge

                      • 8. Re: Favicon won't go away RH9
                        Captiv8r Adobe Community Professional & MVP

                        Hello again

                         

                        I certainly didn't mean to imply you were confused. Only that for a typical user when you observe something a new version does the the older version didn't do that it can be unsettling. Apologies as it seems my choice of words seemed to offend or antagonize you and that wasn't my intent.

                         

                        I totally understand that you want the thing to go away. Peter and I are not Adobe employees. We have simply tried offering whatever solutions we can think of. True, nobody likes a kludge, myself included. But until Adobe makes a change there is little we can do but adapt and figure our own workarounds. So again, apologies if you didn't like what we tried to offer and help with.

                         

                        I might respectfully ask if you elected to report the unwanted behavior to Adobe via the Bug Reporting form. If you have, that's about all you can do at this point. If not, I do hope you take a moment and fill it out as no behavior is likely to change if folks choose not to report it.

                         

                        Cheers... Rick

                         

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                        • 9. Re: Favicon won't go away RH9
                          Jack DeLand Level 1

                          Peter, Rick, not ticked off at you.  I have multiple files and at some point I could forget to kludge one. Sorry if I offended. I will put this in a bug report.

                          • 10. Re: Favicon won't go away RH9
                            Peter Grainge Adobe Community Professional (Moderator)

                            You did see the suggestion that got you back to the RH8 page icon?

                             


                            See www.grainge.org for RoboHelp and Authoring tips

                             

                            @petergrainge