5 Replies Latest reply on Jun 17, 2011 4:57 AM by mattgoldey72

    "Adobe Reader has stopped working" Windows 7 (32-bit)

    mattgoldey72

      Every single time I start Adobe reader, it crashes with "Adobe Reader has stopped working" and the below error message in the Application event log.

       

      I have removed and re-installed Adobe Reader X, but it still does this.

       

      Log Name:      Application
      Source:        Application Error
      Date:          6/14/2011 12:50:06 PM
      Event ID:      1000
      Task Category: (100)
      Level:         Error
      Keywords:      Classic
      User:          N/A
      Computer:      redacted
      Description:
      Faulting application name: AcroRd32.exe, version: 10.0.1.434, time stamp: 0x4d456f48
      Faulting module name: InkObj.dll, version: 6.1.7600.16385, time stamp: 0x4a5bda13
      Exception code: 0xc0000005
      Fault offset: 0x00052840
      Faulting process id: 0x1638
      Faulting application start time: 0x01cc2abb7f033340
      Faulting application path: C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe
      Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Ink\InkObj.dll
      Report Id: bccc55a5-96ae-11e0-810d-88ae1db2fa42
      Event Xml:
      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <System>
          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2011-06-14T17:50:06.000000000Z" />
          <EventRecordID>4348</EventRecordID>
          <Channel>Application</Channel>
          <Computer>K1RMG00L1.rb.win.frb.org</Computer>
          <Security />
        </System>
        <EventData>
          <Data>AcroRd32.exe</Data>
          <Data>10.0.1.434</Data>
          <Data>4d456f48</Data>
          <Data>InkObj.dll</Data>
          <Data>6.1.7600.16385</Data>
          <Data>4a5bda13</Data>
          <Data>c0000005</Data>
          <Data>00052840</Data>
          <Data>1638</Data>
          <Data>01cc2abb7f033340</Data>
          <Data>C:\Program Files\Adobe\Reader 10.0\Reader\AcroRd32.exe</Data>
          <Data>C:\Program Files\Common Files\Microsoft Shared\Ink\InkObj.dll</Data>
          <Data>bccc55a5-96ae-11e0-810d-88ae1db2fa42</Data>
        </EventData>
      </Event>