6 Replies Latest reply on Jun 15, 2011 1:47 AM by Neelam Y.

    10.1 upgrade a no-go

    bjf2000 Level 1

      I've tried running this upgrade on two systems now, one Win7 SP1 and the other 2008 R2 SP1, both with Reader 10.01, and I just get the infamous error below in return. They're English installs, so I don't get why it doesn't work. Searching around hasn't yet turned up any decent results short of uninstalling, using the full installer, etc.



      "The upgrade patch cannot be installed by the Windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch".