I had purchased a scanner a year or so ago, which came bundled with Adobe Photoshop Elements. I've been using the software without issue, but when I tried to install in my brand-new Mac, an "invalid" serial number message appeared.
I've been going back and forth with customer service at a piecemeal rate, and the upshot is some stranger's name is associated with my serial number (!) and they require proof of purchase. Since it's not easy finding a 2 year old receipt, I scanned the original Mac & Windows disks (which show they are part of a bundle), plus the Canon instruction manual cover. Customer service repeated the mantra, and on my request "escalated" to a supervisor who was in a "meeting."
Can someone please tell me how to install something I legitimately own, and have successfully used for nearly two years with no issues? Much appreciated. (On what I thought was a flash of brilliance, I asked the rep to check the Windows serial number, but I don't believe she did so.)
Welcome to the forum.
Unfortunately, this is the Premiere Elements Forum, and you need the Photoshop Elements Forum.
This is very likely to something that you will need to take up directly with Adobe Customer Support.
Ooops, confused my Elements. Thanks, Bill -- and sadly, I have been dealing directly with Customer Support.