3 Replies Latest reply on Jun 18, 2011 9:32 AM by agreeneh

    Trying to download a library book - - nothing happens

    agreeneh Level 1

      I've been downloading library books for over a year now to ADE.

        This morning when I tried to do it, nothing happened.  The ADE window popped up, but nothing ever came on the screen to tell me it was downloading or unable to download - - just nothing.  I've tried several different books from several different libraries - - nothing.   Also I tried reinstalling ADE - - still nothing.  Any help will be appreciated.

        • 1. Re: Trying to download a library book - - nothing happens
          agreeneh Level 1

          I should add that I was able to download a sample book from Adobe and that downloaded with no problem.

           

          Also, I noticed when I tried again to download a library book, I got a VERY QUICK little window that I think said "initializing."   It was so fast that I don't know if it said anything else.

          • 2. Re: Trying to download a library book - - nothing happens
            Frustrated in AZ Level 4

            It's tough to try to figure out what happened, but you've given me a 'clue'

            - ADE works with Adobe's website.  So, I would suppose that something in

            software somewhere changed.  When this has happened to me in the past, I

            checked to see if my anti-virus or firewall software had changed, or

            something else in the host site - the library in this case - had changed.  I

            haven't won the lottery yet, so my betting isn't the best, but I'd contact

            the library and talk to their tech support people, because I think that

            something there has changed.

             

            ===========

            • 3. Re: Trying to download a library book - - nothing happens
              agreeneh Level 1

              Yea, it works again.  Adobe Support got back to me and felt that ADE was corrupted.  I followed their suggestions.  Here's what to do.

               

               

              1.  Go to Control Panel and uninstall Digital Editions

               

              2.  On Control Panel, also uninstall Adobe Flash Player

               

              3.  Remove all remnants of ADE by locating and deleting the below-mentioned folder

                   a.  In your Start menu search box, type in regedit.  It will show you the regedit program.  Click on it to open.

                   b.  In the Registry Editor, choose Edit>Find> type in adept

                   c.  Find and select this key:  HKEY_CURRENT_USER\Software\Adobe\Adept

                   d.  Fight click the Adept folder and click on delete

               

              4.  Delete all files and folders on your computer from the locations mentioned below:

                   a.  My Documents\My Digital Editions\Restore\Tasks

                   b.  My Documents\My Digital Editions\Restore\Failed

               

              5.  Empty your Recycle Bin by right-clicking on your Recycle Bin on your desktop and select "Empty Recycle Bin"

               

              6.  Restart your computer

               

              7.  Go to  http://www.adobe.com/products/digitaleditions/#fp and install Adobe Flash Player

               

              8.  When Adobe Flash Player is installed, go back to the same URL and install Adobe Digital Editions

                   a.  When installation is complete, Setup Assistant will appear

                   b.  Click Continue and Choose - Authorize your Adobe Digital Editions with your Adobe ID

                   c.  Click on Activate

                   d.  Click on Continue

                   e.  Click on Finished

               

              9.  You should now be ready to download books