my wife has a Mills & Boons Account
her pc is Vista Ver 6.0.6002
Digital Editions v 1.7.2.1131
IE 9.0.8112.16421
Firefox 3.5.19
DE stopped working after my daughter loaded SIMS.
She tried re-installing DE
Problem : No response when using any method of trying to open a book in the DE library (Open; drag & drop; double click
After spending a lot of today on the forum I now have achieved the following :
In DE
DE --> Library/Add Item to library/(no option to select acsm file - so *.8 - select file) -
----------->>> the entry line in th elibrary view 'flashes' book details ----> goes blank ---> error message pops up :
URRLLink.acsm:
IO Error on local file open
Path:
D:\Downloads\URLLink.acsm
Event Details:
Error #2038
--end--
Drag & drop or double clicking the acsm files just switch window to DE; NO error messages
1) Followed delete all items in the restore folder procedure elsewhere on the forum
2) IE pointed at and opened http://ebook.lighteningsource.com - no problems
3) Firewall OFF (had tried using DE as an exception - no change)
4) Nothing obvious in WIndows event logs (please tell me Adobe do use event log notification AND register their programs properly)
5) On my ROUTER (Virgin Media/Netgear) I see NO attempt by my wife's PC to access the internet when trying to open a book
6) There is an URRLLink.epub file in the d/loadas well - that won't load either - same error
7) there are but TWO books in the restore\books folder - yet she has many (100s) of Mills & Boons downloaded.
8) If I try and open those - I get the same results
9) There are NO books at all visible in DE
PC organised :-
Downloads from Firefox go to D:\Downloads\MonthYear\files.acsm
DE Library is located on D:\My Digital Editions
DE is installed on D:\Adobe\Adobe Digital Editions (as it was before it failed)
Please let me know how to recover my wifes paid for books
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