9 Replies Latest reply on Sep 27, 2018 6:58 PM by alep45686179





      Has anyone seen this error message before?




      It seems the book only partially downloads.


      Also is there a list of all ADE error messages and their meanings anywhere?


      Thanks in advance



        • 1. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
          Level 4

          Dave, one shortcoming of ADE is that there is really no dictionary of errors

          and their meaning.  There is SOME help in the FAQ section of ADE Help, but

          some of this stuff is straight from programmers who don't have the slightest

          idea of what skillset the users have, and how to communicate with them.



          This error message may relate to timestamps (I did say 'may' because it's

          too vague to know specifically).  ADEPT messages in general have two

          sources: the time/date of the ebook reader versus the time/date of the

          computer and whether other software instream between your Internet source

          and ADE is hampering the download.  So, check you ereader's clock, date (and

          time zone if it has one) settings to make sure that they're synchronized

          (there is some wiggle room, but not much).  If the error persists, then

          check whether your firewall and/or Internet browser are allowing downloads

          from the source you're using.


          After that, it's pretty much a guessing game.  Sorry!



          • 2. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?

            Hope this helps.  I have Nortin Security running.  Used the advise about checking the firewall settings in Nortin.  When I changed the firewall settings for adobe digital editions to allow rather than auto, I had no problem with the forementioned error.

            • 3. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
              kris wien

              hi all,

              I am having exactly the same problem on mac. I don't have a firewall installed and couldnot find a way to synchronize the date/time on digital editions....

              Does anyone have any ideas?


              • 4. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                peterk2b Level 1

                I have the same problem as well. I checked to see that my firewall would allow ADE (it does), but I still get the same error. In my situation, I am trying to open the .acsm file from a book I purchased from google play and the pdf begins to download in ADE just fine. However after the green bar is about a fifth of the way to complete, it gives me the error message and stops downloading. I'm also working with google's support staff to figure this out, so if I hear anything from them, I'll pass it along. Otherwise I'm returning this ebook to get my money back.

                • 5. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                  kris wien Level 1

                  hi peter!

                  in the end I downloaded the sony reader software onto my mac and it did the trick!

                  here is the link: https://ebookstore.sony.com/download/

                  Good luck!


                  • 6. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                    sjpt Level 4

                    Most (all?) Sony readers require a driver before they will work with ADE.

                    (Why I don't know; most other supported readers just work without extra software needed on the PC/Mac).

                    The best way to install the driver is to install all the Sony reader software (as you have done).


                    Just to clarify what Kris said in case it helps other forum users:

                    Once the driver is installed, you can either use the Sony software or ADE to upload and transfer books, whichever you find less bad.

                    We use ADE as we also have a non-Sony eReaders.

                    • 7. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                      peterk2b Level 1

                      Hi Kris. Thanks for the advise, although that did not help either. It said that the download failed, and I tried three times. I really don't know what to do about this, because the last live chat person I talked to said they couldn't help me because there is no live support for ADE and pointed me to this forum. If you have any other advice, please let me know, and I'll try it.



                      • 8. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                        sjpt Level 4

                        There are lots of bugs with ADE2.0, many of which are resolved by installing the earlier 1.7.2.

                        I haven't seen this particular bug as a v2.0 specific problem, but it may be worth giving 1.7.2 a try.


                        Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.


                        The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172

                        • 9. Re: Whats E_ADEPT_DOCUMENT_OPEN_ERROR mean?
                          alep45686179 Level 1


                          Im having the same problem

                          i use win 10

                          when i open de file it appears

                          unable to download

                          error getting license



                          please help me


                          it didnt happens in the past......