1 Reply Latest reply on Jun 20, 2011 2:14 PM by Peter Grainge

    RH9 crash and files deleted when moving/deleting content in Project Manager pod

    jallen03

      Hello,

       

      I've had an ongoing issue, across RH 8 and 9, with trying to manage my content using the Project Manager pod. The issue has occurred w/ two basic processes: creating new folder structures in PM and then moving files from one folder to another; deleting files from the project entirely.

       

      The outcome is that RH crashes w/ a generic "RoboHelp has encountered a problem" error message, and one or more topics are deleted from the project entirely. If the topic is in the TOC, the placeholder is still there, but it's not connected to any topic.

       

      Has anyone else encountered this issue? Is this a known bug and/or is there a suggested fix?

       

      Thanks in advance,

       

      -Jerod