4 Replies Latest reply on Aug 13, 2014 7:46 AM by Jeff_Coatsworth

    Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

    ajridgway

      I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.

       

      I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:

       

      "Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."

       

      Please let me know if anyone has encountered this error and has resolved it.

       

      Thanks!

       

      Andrea