4 Replies Latest reply: Aug 13, 2014 7:46 AM by Jeff_Coatsworth

Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

ajridgway Jun 21, 2011 9:50 AM

I have just updated to Technical Communication Suite 3 which includes RoboHelp HTML 9. I have installed all of the latest updates as of 6/20/2011. I am running Windows 7 Ultimate 64-bit OS, 6GB RAM. Note that I still have RoboHelp HTML 7 installed on the machine.

I can use all of the Technical Communication Suite applications (e.g., FrameMaker 10, PhotoShop CS5, etc) except RoboHelp 9.0. When I attempt to open any project (including the sample projects listed on the Starter screen, I receive the error:

"Unable to open the file c:\users\myname\Document\My RoboHelp Projects\Adobe RoboHelp 9\myprojectfolder\myprojectname\$rhvariable$.htm. Out of memory starting the editor services."

Please let me know if anyone has encountered this error and has resolved it.

Thanks!

Andrea

1. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

Jeff_Coatsworth Jun 21, 2011 10:13 AM (in response to ajridgway)

Are you getting this message when you start RH, or when you try to create a new project/open an existing project? Best practices recommend using c:\projects\\ as your location.
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2. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

Amebr Jun 21, 2011 7:09 PM (in response to ajridgway)

I found this thread:
RH8; SLOW launch, error message, false launch, then freeze

The most likely option looks to be how many PUBLISH locations are defined for your project. More information is available (and two more threads) on Peter Grainge's site: http://www.grainge.org: Snippet #136.

The first thread offers a couple of other possibilities if Snippet #136 isn't relevent in your situation.

Amebr
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3. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

kirankatekar24 Aug 13, 2014 5:37 AM (in response to Jeff_Coatsworth)

Hi Jeff,

I am getting this error message.
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4. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

Jeff_Coatsworth Aug 13, 2014 7:46 AM (in response to kirankatekar24)

@kirankatekar24 – what are you doing when you receive this message? What help output are you trying to create?
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Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

1. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

2. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

3. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

4. Re: Opening RoboHelp HTML ver. 9.0 Projects - Out of memory error

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