7 Replies Latest reply: Jun 22, 2011 10:20 AM by Saturn50 RSS

    Updates keep repeating

    Saturn50 Community Member

      Every time I start my computer for nearly a week I get a request to update Adobe Reader.  It seems to be the same update every time.  I run it and it appears to install correctly and gives no error messages.  How can i stop these repeated messages?

       

      I have Windows 7 x64, and help says Adobe Reader v10.1.0. (although it says Adobe Reader X in the heading).

       

      On a separate point why do Adobe insist on putting a shortcut on my desktop?  I do not want one which is why I deleted it initially so for Adobe to keep putting it back every time there is an update is pretty stupid - why can'y they just detect it is not there any more and do nothing?

        • 1. Re: Updates keep repeating
          370H55V Community Member

          There is probably something not updating in your Windows registry when you do the automatic update and that is why it keeps repeating.

          Uninstall Reader using Programs and Features in your Control Panel.

          Then download the installer from this site and install it manually.

           

          The reason the installer will put a shortcut on your desktop is because the installer is "hard coded" to do that. it has absolutely nothing to do with whether you want one or not. There is nothing in the installer that can read anyone's mind. It does what the code says to do, and that is create a desktop shortcut. It's up to you todelete it if you don't want it. Personally I don't ever have ANY shortcuts on my desktop, and anytime I update anything, I have to go back and clean up all the shortcuts that install. That's my choice so it's my responsibility.

          • 2. Re: Updates keep repeating
            Ankit_Jain Adobe Employee

            Hi,

             

            Can you please post the contents of the file AdobeARM.log present at %temp% location on your system. This may help in giving an idea as to why you are getting multiple updates even though you are at the latest version.

             

            Also, as far as the Desktop Shortcut being created everytime an update is installed on your system; this is happening because the shortcut was included in your initial setup and thuis every update will try to restore that as well.

            1. You can try and install Reader (10 or 10.1 as you chose) by using the command:

            msiexec /i AdbeRdr1010_en_US.msi DISABLEDESKTOPSHORTCUT=1

             

            2. You can slso try removing the shortcut via the Adobe Customization Wizard X and use the same to remove the shortcut.

             

            Both of the above steps will ensure that the update will not recreate the shortcut on your desktop.

            • 3. Re: Updates keep repeating
              Saturn50 Community Member

              The file is rather big so I assume the last entry will have what

              you want:

               


              [2011-06-22 10:22:49] Adobe ARM 1.5.5.0 logging started.
              [2011-06-22 10:22:49] Command Line:
              [2011-06-22 10:22:52] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
              [2011-06-22 10:22:52] ProductName: Adobe Reader X (10.1.0)
              [2011-06-22 10:22:52] ProductVersion: 10.1.0
              [2011-06-22 10:22:52] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
              [2011-06-22 10:22:52] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
              [2011-06-22 10:22:52] UAC Patching is found enabled
              [2011-06-22 10:23:15] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.
              [2011-06-22 10:23:15] Time elapsed is less than time limit - returning 0
              [2011-06-22 10:23:15]    Error Code: 1203

              [2011-06-22 10:23:15] ProductCode: {AC76BA86-1033-F400-7760-000000000005}
              [2011-06-22 10:23:15] ProductName: Adobe Acrobat X Pro - English, Français, Deutsch
              [2011-06-22 10:23:15] ProductVersion: 10.0.3
              [2011-06-22 10:23:15] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\10.0
              [2011-06-22 10:23:15] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat 10.0\
              [2011-06-22 10:23:15] UAC Patching is found enabled
              [2011-06-22 10:23:15] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.
              [2011-06-22 10:24:49] ArmUpdate record found.
              [2011-06-22 10:24:49] Newer version ARM Update is not available.
              [2011-06-22 10:24:49] New file object: AcrobatUpd1010.msp

               

              earlier entries look the same.  However if I go back to the first one I installed (which is updating from v10.0.1 rather than 10.1.0)  it says:

               

              [2011-06-21 17:23:32] Adobe ARM 1.5.5.0 logging started.
              [2011-06-21 17:23:32] Command Line: /ArmUpdateExe:"C:\ProgramData\Adobe\ARM\Reader_10.0.1\7175" /MODE:1 /PRODUCT:Reader /VERSION:10 /LANG:ENU/qn
              [2011-06-21 17:23:32] ProductCode: {AC76BA86-7AD7-1033-7B44-AA0000000001}
              [2011-06-21 17:23:32] ProductName: Adobe Reader X (10.0.1)
              [2011-06-21 17:23:32] ProductVersion: 10.0.1
              [2011-06-21 17:23:32] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
              [2011-06-21 17:23:32] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
              [2011-06-21 17:23:32] UAC Patching is found enabled
              [2011-06-21 17:23:32] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.
              [2011-06-21 17:23:33] Restarted, skipping InitArmUpdate.
              [2011-06-21 17:23:33] New file object: AdbeRdr1010_en_US.msi
              [2011-06-21 17:23:33] InstallProductMsi...
              [2011-06-21 17:23:33]    file - C:\ProgramData\Adobe\ARM\Reader_10.0.1\AdbeRdr1010_en_US.msi
              [2011-06-21 17:23:33]    args -
              [2011-06-21 17:25:03] Installation returned ERROR_SUCCESS
              [2011-06-21 17:25:03] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
              [2011-06-21 17:25:03] ProductName: Adobe Reader X (10.1.0)
              [2011-06-21 17:25:03] ProductVersion: 10.1.0
              [2011-06-21 17:25:03] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
              [2011-06-21 17:25:03] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
              [2011-06-21 17:25:03] UAC Patching is found enabled
              [2011-06-21 17:25:03] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
              [2011-06-21 17:25:03] ProductName: Adobe Reader X (10.1.0)
              [2011-06-21 17:25:03] ProductVersion: 10.1.0
              [2011-06-21 17:25:03] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
              [2011-06-21 17:25:03] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
              [2011-06-21 17:25:03] UAC Patching is found enabled
              [2011-06-21 17:39:30] User exited to finish
              [2011-06-21 17:39:30] ARM returns ERROR_SUCCESS
              [2011-06-21 17:39:30] Adobe ARM 1.5.5.0 logging finished.

              • 4. Re: Updates keep repeating
                Ankit_Jain Adobe Employee

                Hi,

                 

                Thanks for posting the log as requested.

                 

                From the log I was able to make out that the initial update that was carried out on your system was for Adobe Reader which updated your Reader from version 10.0.1 to the latest version 10.1.0.

                Also, the second update (which took place on 22-06-2011) was for Adobe Acrobat Pro 10.0.3 which is also installed on your system. Hence, you are seeing the updater run again. To find the product for which you are seeing the update notification, click on the Adobe ARM icon which pops up in the system tray and check the title bar of the window which is displayed. It will either be Adobe Reader Updater or Adobe Acrobat Updater depending on the product for which the updater is running.

                 

                The updater will not prompt you again to update once you have updated both Adobe Acrobat and Reader to version 10.1.0.

                 

                Ankit

                • 5. Re: Updates keep repeating
                  Saturn50 Community Member

                  Thanks for looking at it.  That might be something to do with it but I have installed it more than twice - another log is below.  I think reader has asked me 3 times to install it and acrobat once.  However there does seem to be an error in the log below so maybe it will be OK now since a later log had no error - I will post again if it repeats tomorrow.

                   

                   

                  [2011-06-21 22:31:27] Adobe ARM 1.5.5.0 logging started.
                  [2011-06-21 22:31:27] Command Line: /PRODUCT:Reader /VERSION:10.0 /MODE:2
                  [2011-06-21 22:31:27] ProductCode: {AC76BA86-7AD7-1033-7B44-AA1000000001}
                  [2011-06-21 22:31:27] ProductName: Adobe Reader X (10.1.0)
                  [2011-06-21 22:31:27] ProductVersion: 10.1.0
                  [2011-06-21 22:31:27] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\10.0
                  [2011-06-21 22:31:27] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 10.0\
                  [2011-06-21 22:31:27] UAC Patching is found enabled
                  [2011-06-21 22:31:28] Found CommandLine preference AUTO_DOWNLOAD.
                  [2011-06-21 22:31:28] Time elapsed is less than time limit - returning 0
                  [2011-06-21 22:31:28]    Error Code: 1203

                  [2011-06-21 22:31:28] ProductCode: {AC76BA86-1033-F400-7760-000000000005}
                  [2011-06-21 22:31:28] ProductName: Adobe Acrobat X Pro - English, Français, Deutsch
                  [2011-06-21 22:31:28] ProductVersion: 10.0.3
                  [2011-06-21 22:31:28] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\10.0
                  [2011-06-21 22:31:28] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat 10.0\
                  [2011-06-21 22:31:28] UAC Patching is found enabled
                  [2011-06-21 22:31:28] Automatic preferences not provided with command line and not found in Registry - using default ARM preference AUTO_DOWNLOAD.
                  [2011-06-21 22:32:47] ArmUpdate record found.
                  [2011-06-21 22:32:47] Newer version ARM Update is not available.
                  [2011-06-21 22:32:47] New file object: AcrobatUpd1010.msp

                  • 6. Re: Updates keep repeating
                    Ankit_Jain Adobe Employee

                    Also, it is not clear from the log that you have actually installed the update for Adobe Acrobat 10.0.3 to update it to Adobe Acrobat 10.1.0. You can check the version for Adobe Acrobat Pro by launching Acrobat and clicking on Help > About Adobe Acrobat Professional.

                    If the version's 10.1.0 you should not receive any more update notifications.

                     

                    Ankit

                    • 7. Re: Updates keep repeating
                      Saturn50 Community Member

                      Thanks - it seems I got 2 updates for each of Reader and Acrobat and because they all looked the same I stopped installing after 3.  I have now updated acrobat as well so all should be fine.