I am running CS5.5 Master Collection on XP so 64-bit Premiere and AE do not install. My documentation says that I can run CS4 of Premiere Pro and After Effects by downloading a 32 bit support package for CS5.5 from my download page. However, not only is that link missing, but the so called "tech support" says they will not give me a link. This is ridiculous if it is true that it is to be included in what I paid for. The 32- bit support package is on a DVD if you buy the DVD set. Yet, support (a few somewhat confused people in the Philippines) told me that "tier 2" will not provide a way to download.
Either it comes with 32-bit support or it does not.
The documentation says it does, but support refuses to help.
By the way, please train the outsourced support people better.
I have had three different persons aimlessly looking around my computer trying to find the 32-bit package and it was obvious they had no clue what they were doing. They have a possitive attitude and good people skills, but I would like them to have greater knowledge.
If someone from Adobe in the U.S. sees this, please pick up this case ( :0206050914 ) and get me a way to obtain the 32-bit support package, or confirm that I am not allowed to have it in spite of what your web page and download documentation says.
Hi Max, sorry to hear your difficulty getting an answer.
To be sure, the answer is positively, definitely, absolutely the 32-bit support package is included with CS5.5 Master Collection and Production Premium.
So you're right about that, though not sure why you're not finding it.
Check this Adobe Knowledgebase article to see if that doesn't help you out.