I am running CS5.5 Master Collection on XP so 64-bit Premiere and AE do not install. My documentation says that I can run CS4 of Premiere Pro and After Effects by downloading a 32 bit support package for CS5.5 from my download page. However, not only is that link missing, but the so called "tech support" says they will not give me a link. This is ridiculous if it is true that it is to be included in what I paid for. The 32- bit support package is on a DVD if you buy the DVD set. Yet, support (a few somewhat confused people in the Philippines) told me that "tier 2" will not provide a way to download.
Either it comes with 32-bit support or it does not.
The documentation says it does, but support refuses to help.
By the way, please train the outsourced support people better.
I have had three different persons aimlessly looking around my computer trying to find the 32-bit package and it was obvious they had no clue what they were doing. They have a possitive attitude and good people skills, but I would like them to have greater knowledge.
If someone from Adobe in the U.S. sees this, please pick up this case ( :0206050914 ) and get me a way to obtain the 32-bit support package, or confirm that I am not allowed to have it in spite of what your web page and download documentation says.
thanks,
Max