8 Replies Latest reply on Nov 16, 2011 1:50 PM by StingRay-ccul

    InDesign Crashes in Windows 7 x64

    RayB-CCUL

      I have a user who has been working in CS5 for a year or so who we recently setup with a new computer running Windows 7 Business 64-bit. Since the upgrade and a clean install of CS5 she's been experiencing frequent crashes in InDesign, usually when placing elements or saving. The event log messages all show similar descriptions:

       

      Faulting application name: InDesign.exe, version: 7.0.4.553, time stamp: 0x4d890440

      Faulting module name: Public.dll, version: 7.0.4.553, time stamp: 0x4d8903ca

      Exception code: 0xc0000005

      Fault offset: 0x00177873

      Faulting process id: 0x7f0

      Faulting application start time: 0x01cc310973b097fa

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\InDesign.exe

      Faulting module path: C:\Program Files (x86)\Adobe\Adobe InDesign CS5\Public.dll

      Report Id: 0a11cec6-9cfd-11e0-8922-78acc0b7d4f4

       

      In addition to the faulting module Public.dll (which is the most common), we have seen faulting modules IMAGE.RPLN, ObjectModel.dll, APPFRAMEWORK.RPLN and PACKAGE AND PREFLIGHT.RPLN.

       

      Does anyone have any suggestions on what could be causing these crashes?

       

      Thanks in advance.

       

      Ray