I called the Adobe Sales number 800-585-0774 on June 22, 2011 at around 2:30pm, to get more information on purchasing InDesign CS5.5. Even though this was the number for "direct sales" this was the only number I saw listed on the Adobe contact page where I could talk to a salesperson from Adobe. My intent was to ask about additional stores that sale Adobe InDesign CS5.5. I am familiar that Best Buy and Office Depot are resellers, but I wanted to get more information about who were additional resellers before I decide on purchasing InDesign this week.
The salesman who I talked to was named Gabriel. First, when I asked about other office/computer retail stores like Office Depot and Best Buy that sell Adobe InDesign, he said that I should not buy the product from a from these stores because I needed to know if I "qualify" for the price of InDesign. It was like he was saying that if I buy from a reseller, then they will not be able to tell me if I qualify for the InDesign price or for the software, whereas Adobe direct sales can tell me immediately if I qualify for a price and software. He used that term "qualify and not qualifying" when he spoke about why a person should buy directly from them/Adobe and not from a legitimate reseller. He added that Adobe did not want customers to buy the wrong product....I guess that was the reason for customers to listen to his advising on "qualifying". I don't know how one "qualifies" for a price, if the price for the software is already set. He also stated that there was not really any difference between the price you get directly from purchasing from Adobe and from the reseller. If the price varies little, then does it matter if we buy it from Adobe directly or from a reseller? I asked and stated this question two times during the conversation....if buying from a legitimate reseller like Office Depot and Best Buy was a bad idea...like what he seemed to be suggesting... then why does Adobe allow these stores to resell their software products? Didn't really get an answer on that.
Also, another thing that he did was to basically put down the software that I do have, software that I have enjoyed and have offered excellent quality to my business. I told him I am interested in the InDesign CS5.5 software for my small company's digital magazine. He said that I needed to get the InDesign CS5.5 Suite. I understand why he would say that, partially because you would get a pretty strong package with different software products that compliment the actual InDesign software. He mentioned Photoshop being in this suite package. I, however, said that I have a Mac computer that has iphoto, imovie, and other software that I will use as substitutes for now instead of getting a full InDesign Suite....so I just wanted to get the InDesign single software. Well, he directly put down iPhoto and said it was not good...not good enough quality. I used both PhotoShop and iPhoto, and iPhoto has been an excellent software for all of my multimedia work. I also have a lot of expertise with Mac products...and I have always enjoyed the quality and what they offered. These were just two of the major things that this sales person said that I felt was a bit on the condescending side. Adobe really needs to work on its sales tactics, and again, if it is so bad for this product to be sold by the office supply/computer resellers, then why allow them to do it?