Could you please let me know the following:
1. What version of Adobe Reader was already installed on your system.
2. What is the OS that you are using.
3. How is it that you removed the existing installation from your computer.
4. What is the version of Adobe Reader that you are trying to install now.
Here are my responses as best as I can address them:
1. Adobe 10.0.1
2. I believe it is Windows XP
3. I was unable to remove the existing Adobe version because of the "patch
package could not be opened......" I believe i may have inadvertently
downloaded this patch via www.secunia.ocom "Personal Software Inspector"
program (Untitled (1)).. Using the older version alone when opening up PDF
documents resulting in their closing and my getting an error message
("Untitled and Untitled (2))..
4. I was able to successfully download Adobe 10.1.0. However, it won't allow
me to download required updates.
As a result of this mess, I have the 2 versions of Adobe on my computer,
which is allowing me to open up PDF files on my computere.
Again, I'm not terribly computer savvy. I'm simply trying to find a way to
remove the old version and work with the new version.
Hope this helps, as I'm stumped. Thanx for your assistance.
Can you please try once using the Microsoft's Cleaner Utility. Though its not supported by Microsoft anymore (since it interferes with Win7 registries), it does do the job for most of the corrupt installations. You can download the same from:
After having removed the corrupt installations on your system, can you try and install Adobe Reader 10.1.0 from:
I would advise you to download any and all Adobe installers directly from the Adobe site and not from any 3rd party sites.
Well I downloaded the Windows Cleanup Utility and removed the older Adobe
Reader software and updated the new version. So thank you very much for your
much needed assistance. If only I was learned enuf to do these things on my
As long as I have your attention, perhaps you can help with another major
problem plaguing my computer, insufficent memory that fluctuates between 36
and 45%. I'm certain this is effecting the slowness of my computer. I'm not
quite certain how to correct this problem without the possibility of doing
harm. I don't know if it's related, but I'm presently using the System
Mechanic Utility and it's disclosed many duplicate, triplicate
files/folders. Again, given my lack of savvy, I'm not sure which ones should
be removed and whether this is effecting the low memory.
Thanx for your easy to understand thoughts.