15 Replies Latest reply: Jun 24, 2011 3:52 PM by Bill Hunt RSS

    Photoshop Error: End-of-File

    TimothyWhalin Community Member

      I posted a screenshot of the problem here: http://dribbble.com/shots/198110-Great-Way-to-Start-the-Day

       

      I'm using Windows Professional 7. I just installed Adobe Design Premium 5.5 a couple days ago. The machine I'm using is brand new, fresh out of the package. All the settings are still the original. I saved the file last night and it worked fine and now I'm receiving that error.

       

      Can this be fixed? If not, how can I prevent this in the future? What can Adobe do to fix this problem from happening again?

       

      Thank you,

       

      Timothy Whalin

        • 1. Re: Photoshop Error: End-of-File
          John T Smith CommunityMVP

          >All the settings are still the original

           

          Which, of course, means that all the device drivers are as of the date the setup image was made at the factory... which is usually 2-to-6 months old, depending on when the vendor last did an update to their process

           

          So... go to the direct site for each hardware component and check for newer device drivers... especially the graphics adapter (usually ATI or nVidia)

           

          If you still think this is a CS5.5 problem, make a report

           

          Bug Report and Feature Request https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

          • 2. Re: Photoshop Error: End-of-File
            TimothyWhalin Community Member

            Thank you for the recommendation, John.

             

            I guess what I'm wondering is why I got this error in this first place? When I saved the file in Photoshop, it obviously corrupted the file and can no longer read it. So this seems like a software issue, not a problem with the drivers on my computer. I've been using Photoshop for 11 years and haven't come across this problem. And the file I was working on was only 7mb compared to the 4gb+ files I've worked on before.

            • 3. Re: Photoshop Error: End-of-File
              Bill Hunt CommunityMVP

              Timothy,

               

              Was this file Saved from PS 7, or CS5? Did it fail to Open in PS 7, or CS5?

               

              Is this a PSD file, or some other format?

               

              Also, are you working with any external, or networked HDD's?

               

              Last, are you experiencing any other corruption on your system? I wonder if you are developing I/O issues.

               

              One thing that will often get things back on track is to Open the file in another program, like the free IrfanView, do a Save, and then things are often fixed. Usually, one gets more problems with file header data, and "End of File," leads me to ask the questions above.

               

              Good luck,

               

              Hunt

              • 4. Re: Photoshop Error: End-of-File
                TimothyWhalin Community Member

                Hi Bill,

                 

                I created, saved, and was trying to open it using CS5. Its a PSD file. It was saved on a networked server. Is that to be of a concern?

                 

                No other problems with the system.

                 

                I'll see if I can open it using that other program, though I've already redone the entire file from yesterday, so not sure there's any point. More of just a concern for the future.

                • 5. Re: Photoshop Error: End-of-File
                  Bill Hunt CommunityMVP

                  I would test that network server, just to make sure that it's connection (and possibly the HDD's format, though it should be NTSF) is adequate, and that no network processes could lead to truncation of the file.

                   

                  How large is the file?

                   

                  Though I use an NAS for archival storage, find that working internally, than remotely, causes zero issues.

                   

                  Good luck, and thanks for the info,

                   

                  Hunt

                  • 6. Re: Photoshop Error: End-of-File
                    Jeff Schewe Community Member

                    TimothyWhalin wrote:

                     

                    It was saved on a networked server. Is that to be of a concern?

                     

                    Yes, Adobe doesn't support saving over a network because there as so many potential problems. It's suggested to always save on the local hard drive and then do a Finder copy to the network storage. Same thing for opening, copy it locally and then open.

                     

                    There's just way to many potential problems with networks (which you've found out).

                    • 7. Re: Photoshop Error: End-of-File
                      TLL... Community Member

                      I dunno,  we regularly batch run 100s of images off the network and save back to  it. With large volumes of huge files its become nessisary with TBs of geospatial stuff. Never had a problem with it for years. But - just a couple weeks ago I trashed a 1G + psd in PS CS5.5 during a local save. Another first in a long, long time. I think I might have shut PS down too soon? Pixel trolls? I'd look @ the usual suspects (prefs, scratch disk, saving local I suppose).

                       

                      Oh, and if you any of your blog posters have better professional image editing 'app' I love to hear about it...

                      • 8. Re: Photoshop Error: End-of-File
                        lizzieartist Community Member

                        POSSIBLE SOLUTION

                         

                        I just ran into this same error  with Photoshop and Bridge when I tried to open pictures that have been  on my computer for months and have previously opened with no problem. I  could view the pictures in Windows Photo Gallery, but couldn't edit the  camera raw files. I found a simple solution (at least as far as getting the pictures to read again), so see if it works for you:

                         

                        If  you have MS Paint or some other picture editing program, see if you can  open the pictures in those. Then check if the program wil save in the  .TIFF or .TIF format, and if it does, save it, but be sure not to save  over the old file just in case someting goes wrong or you find a better  solution. Now, hopefully, you should be able to open and edit it as  before. I was even able to edit the photo in Camera Raw, even though I'm  pretty sure .TIFF is not a raw format. But it is a lossless format, so I  guess it kept all the data or something.

                         

                        Hope this helps!

                        • 9. Re: Photoshop Error: End-of-File
                          Chris Cox Adobe Employee

                          Sometimes opening the file in another application will work - because the other application may ignore parts of the file that Photoshop was trying to read (and encountered the error in).

                          But it won't always work -- results depend on where the file is corrupt.

                           

                          The underlying problem is still that the files are corrupted in some way. And that means that you have disk or network problems.

                          • 10. Re: Photoshop Error: End-of-File
                            TimothyWhalin Community Member

                            RE: Possible Solution

                             

                            I need to open the PSD which I don't think will open in MS Paint, and if it did, it would remove all the layers which are critical to the PSD. Thanks for the idea, though! I appreciate it.

                            • 11. Re: Photoshop Error: End-of-File
                              TimothyWhalin Community Member

                              Thanks Chris. Nice to receive a reply from an Adobe employee.

                               

                              So the issue is with my HD or network? What can I have the IT people check on for the network?

                              • 12. Re: Photoshop Error: End-of-File
                                Bill Hunt CommunityMVP

                                For such a test, I would look at the free IrfanView. Now, it has been awhile, since I used it, but believe that all newer versions handle Layered PSD files, without messing up, or Flattenning the Layers. If the file does Open, just do a Save_As (I would not overwrite your original file, just in case - remember, we are testing here).

                                 

                                Good luck,

                                 

                                Hunt

                                • 13. Re: Photoshop Error: End-of-File
                                  Chris Cox Adobe Employee

                                  Unfortunately with network issues: it could be just about anything.

                                  A disk problem on the server, bad RAM on the server, a bug in the server software, a bug in the client driver talking to the server, etc.

                                   

                                  First check the file and make sure it doesn't just have the wrong extension on it (user error).

                                  If it really is a PSD and can't be read - then the file was corrupted somehow, and you should try to track down the cause and get it fixed.

                                   

                                  In the meantime, trying other applications that can read PSD might let you recover some of the layer data.

                                  You might want to try the PSD parse/recovery tool at http://telegraphics.com.au/sw/ .

                                  • 14. Re: Photoshop Error: End-of-File
                                    TimothyWhalin Community Member

                                    Great, thanks for your help, Chris! I appreciate it.

                                    • 15. Re: Photoshop Error: End-of-File
                                      Bill Hunt CommunityMVP

                                      Chris,

                                       

                                      Thank you. That utility is a new one to me. Fortunately, I have never needed to "fix" a PSD, but one never knows.

                                       

                                      Appreciated,

                                       

                                      Hunt