1 Reply Latest reply on Jun 23, 2011 12:30 PM by 370H55V

    Adobe Reader X Crashing

    designer38016

      Every time I try to create a PDF plot file, I receive an error message.  It says, "PDF-X Change Driver Helper has encountered a problem & needs to close".  I then have to reboot my computer after it does that.  I have uninstalled the program, reinstalled it and tried to find updates.  I am using the Adobe Reader X (10.1) and my operating system is Windows XP.

        • 1. Re: Adobe Reader X Crashing
          370H55V Level 4

          The problem is with PDF-Xchange if you're seeing this error.

           

          If you have PDF-Xchange installed, remove it using Add/Remove Programs in your Control Panel. Then reinstall it. If the problem persists, your version of PDF-Xchange is probably not compatible with Reader X.

           

          If it isn't showing as installed, click Start>Run and type regedit.

           

          Under HKEY_LOCAL_MACHINE_Software look for Tracker Software or Tracker. Click the folder and press Delete. Press Enter to Delete the folder and its keys.

          Do the same under HKEY_CUREENT_USER_Software.

           

          Reboot.