2 Replies Latest reply: Sep 1, 2011 7:30 AM by velitstudio RSS

    problem installing cs5.5 - exit code 6

    velitstudio

      Hi everyone,

       

      I'm trying to install cs5.5 web premium (upgrade) on windows xp sp3 but have some trouble.

      Every program of the suite install right but not acrobat. At the end of installation I receive the error below.

       

      I try to solve reinstalling and follow this article without success:
      http://kb2.adobe.com/cps/843/cpsid_84332.html

       

      I try also disinstalling AIR and reinstall but the result is the same.

       

      Anyone could help to found a solution?

       

      thanks

      Giordano

       

       

       

       

       

       

       

      Exit Code: 6

       


      -------------------------------------- Summary --------------------------------------

       


      - 0 fatal error(s), 11 error(s), 7 warning(s)

       

       

       

       

       

      WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core  {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:

       

          Family: Photoshop

       

          ProductName: Adobe Photoshop CS5.1 Core_x64

       

          This parent relationship is not satisfied, because this payload is not present in this session.

       


      WARNING: DW025: The payload with AdobeCode:  {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:

       

          Family: Adobe Web Suite CS5.5

       

          ProductName: Adobe Media Encoder CS5.5 X64

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this payload from the dependency list.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: Adobe Player for Embedding x64 3.1

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: Shared Technology

       

          ProductName: Photoshop Camera Raw (64 bit)

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: AdobeCMaps x64 CS5

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: Adobe Linguistics CS5 x64

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: AdobePDFL x64 CS5

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: AdobeTypeSupport x64 CS5

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:

       

          Family: CoreTech

       

          ProductName: Adobe WinSoft Linguistics Plugin CS5 x64

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this dependency from list. Product may function improperly.

       


      WARNING: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:

       

          Family: Adobe Web Suite CS5.5

       

          ProductName: Adobe Media Encoder CS5.5 X64

       

          MinVersion: 0.0.0.0

       

          This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

       

          Removing this payload from the dependency list.

       


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       


      WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.

       


      ----------- Payload: {AC76BA86-1040-7D70-7760-000000000005} Acrobat Professional 10.0.0.0 -----------

       


      ERROR: Impossibile rimuovere la versione precedente di Adobe Acrobat X Pro - Italiano, Español, Nederlands, Português. Contattare il supporto tecnico.

       


      ERROR: Install MSI payload failed with error: 1603 - Errore irreversibile durante l'installazione.

       

      MSI Error message: Impossibile rimuovere la versione precedente di Adobe Acrobat X Pro - Italiano, Español, Nederlands, Português. Contattare il supporto tecnico.

       


      ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)

       


      ----------- Payload: {53AE650C-B909-474F-8A2E-540944D23A77} Adobe Fireworks CS5.1_AdobeFireworks11.1.0it_ITLanguagePack 11.1.0.0 -----------

       


      WARNING: DF012: File/Folder does not exist at D:\Adobe CS5_5\payloads\AdobeFireworks11.1.0it_ITLanguagePack\OEM(Seq 75)

       

       

       

       

       

      ERROR: DW050: The following payload errors were found during install:

       


      ERROR: DW050:  - Acrobat Professional: Install failed

       


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