0 Replies Latest reply on Jun 24, 2011 9:47 AM by Steve Grisetti

    What should I do if my FireWire connection isn't recognized in Windows 7?

    Steve Grisetti Adobe Community Professional

      Bill Hunt offers this solution:


      Many users have experienced issues with FireWire devices not working  with Win7-64. Often, those same devices worked with their previous OS,  but not now. The cameras are not being recognized, or their other FW  devices are just not being seen.


      This appears to be related to the FW driver that Win7-64 installs by default, at least in most cases.


      The  "fix" is to go to Device Management, and locate the driver used for  FireWire. One would replace that default driver with the one with the  word "Legacy" in its name. Fairly simple to do, and it fixes FW issues  for most users.


      • Click  Windows Start orb; type "device manager" into the Search box and select  Device Manager (or launch Device Manager anyway you like)
      • Swivel open the "IEEE 1394 Bus host controllers" item
      • Right-click on your listed 1394 controller; select "Update Driver Software"
      • Click the "Browse my computer for driver software" button, followed by the "Let me pick from a list" button
      • Select the option that has "(Legacy)" at the end of the name; click Next and let the driver be installed
      • Close out of dialogs and retry capture