-
1. Re: Flash performance frustration
chris.campbellJun 24, 2011 11:47 AM (in response to SpectreJay)
I branched this out to a new thread because it was off topic from the thread it was originally posted on (which was specific to IE9, 10.3 and Intel HD GPU's.)
I am a qualified technician, I have a GTX 560 Ti if you must know, I have provided support for PC Games in the past and help desk support to over 40,000 staff and experienced in QA of software.
As you know, there are an almost unlimited number of devices and drivers out there in the wild. We ask for the GPU hardware and driver details because the latest releases of Flash Player take advantage of them. To try and reproduce issues, we do our best to duplicate the environment that issues occurred on. We've also found that this information is critical to us reproducing the issue. Many times, older drivers/gpu's have bugs or don't support the hardware features we require for hardware acceleration. This can manifest itself in many different ways (black video, flashing graphics, crashes, etc.)
If you read my post you would see, that I am talking about mutliple sites on multiple platforms with Flash causing problems over time, crashing my browsers, slowing down my systems and it's not just specific to the most recent update(s), which I have implemented.
While I understand the frustration, it's difficult to approach this without specifics. If you run into a crash with Flash Player, please see this post for details on retrieving the crash log. We work constantly to improve the performance and quality of the player and we take customer reported issues with the highest priority. Maybe you could take some video of what you're experiencing so we could get a better reference to what's happening on your system.
If I try and use most games on Facebook, they really slow things down even more (and before you ask if I am running multiple games at once, no I am not, but my system can more than handle non flash applications in multiples.
Is there a particular game this occurs with? Does it happen right away? Is it only when there's heavy action on the screen? Again, video might help to understand what you're seeing.
My problem now is the way you are all trying to polish this over as if this my own system issue, this is much bigger than this.
I'd love to be able to reproduce this on my system, but I'm not being impacted like you are. I'm not trying to blame your system, I just need more info about what my system is missing that would allow me to experience what you are experiencing.
Again, I understand the frustration. I also understand if you don't want to help troubleshoot the problems. However, if you do, we're here to listen and help if we can.
Thanks,
Chris