3 Replies Latest reply: Jul 13, 2011 11:08 PM by Dominic Michael RSS

    CS5 - Contribute could not connect because the server is down

    rsford31

      we have a client who has site hosted with us. They are using Contribute CS5 to connect to our web server and make changes to their site. They've been using Contribute for a month when all of a sudden they started receiving the error:

       

      Contribute could not connect because the server is down or not accepting connections. Please contact your administrator.

       

      Our server is up and running, their site is up, their ftp password is not locked and network said they can see can see end to end FTP transactions, logins and authentications. Communications between the application and the server is being allowed through all the various firewalls and devices along the way.

       

      I've done some research but cannot find a definitive resolution. Any help with your product would be appreciated.

        • 1. Re: CS5 - Contribute could not connect because the server is down
          Dominic Michael Adobe Employee

          Are you facing this problem with all the machine or with one particular machine? Can you please try FTP to the server outside Contribute to make sure that machine can access the server?

          • 2. Re: CS5 - Contribute could not connect because the server is down
            rsford31 Community Member

            I got the client to ftp to the server using the same IP, username and password as what is set up in Contribute using a command prompt. They were able to get onto the server with no issues. They only have Contribute on one machine. The client does not have administrative rights and neither does anyone else in their office so therefore cannot install the software to test on other machines.

            • 3. Re: CS5 - Contribute could not connect because the server is down
              Dominic Michael Adobe Employee

              Can you please try clearing the Contribute preferences once?

               

              In Windows -

              • Quit Contribute.
              • Go  to C:\Documents and Settings\<username>\Local  Settings\Application Data\Adobe\ and delete the Contribute CS5 folder.  (In Windows Vista or Windows 7, go to  C:\Users\<username>\AppData\Local\Adobe\ and delete the Contribute  CS5 folder.)
              • Also, run reg delete "HKCU\Software\Adobe\Contribute 6" /f

               

              In Mac -

              • Quit Contribute.
              • Go to Users/<username>/Library/Application Support/Adobe/ and delete Contribute CS5 folder.
              • Also, go to Users/<username>/Library/Preferences and delete Adobe Contribute 6 Preferences file.

               

              Note: Doing this will remove all the existing connections in Contribute. It will be like a fresh installtion of Contribute.